Job Summary

Acts as technical subject matter expert on medical device connectivity and provides expert knowledge in developing and maintaining interfaces in a healthcare environment. Ensures effective and safe procurement, deployment, and sustainment of integrated medical devices/systems. Serves as a medical device/system subject matter expert to clinical staff, vendors, and the Clinical Engineering department. Supports, among others, the following integrated medical devices/systems: patient monitoring, nurse call, infusion pumps, vital signs, EEG, perfusion systems, OR video integration, cardiology ultrasounds, interactive patient systems, environmental monitoring systems, DICOM nodes, post-processing software, gastrointestinal systems, digital dental systems and review/acquisition software, HL7 brokers, Cerner EMR, and CMMS. Oversees multiple medical device/system projects with diverse stakeholders, timelines, and resources. Sustains medical device/system hardware, software, firmware, networking, servers, clients, databases, and interfaces with the support of clinical staff, in-house technical resources, and vendors. Sustainment scenarios include resolving end-user issues, supporting downtimes, requesting feature requests, performing vendor remediation, and responding to recalls or patient incident investigations. Leads and coaches team as needed.

Job Specific Duties

• Serves as a medical device/system subject matter expert to clinical staff, vendors, and the Clinical Engineering department.


• Serves as  first line of support when addressing complex and structured situations that requires Manager/Director intervention.


• Responsible for leading and coaching Biomedical Equipment Specialists, Biomedical Imaging Specialist, or Technical Support Specialists as needed. 


• Responsible for the assessment, design, procurement, installation, monitoring, maintenance, troubleshooting, documentation, configuration, performance, and testing of medical device/system hardware, software, firmware, networking, servers, clients, databases, and interfaces with the support of clinical staff, in-house technical resources, and vendors.


• Responsible for resolving end-user issues, supporting downtimes, requesting feature requests, performing vendor remediation, and responding to recalls or patient incident investigations.


• Develops and maintains an up-to-date inventory and technical reference documentation of medical devices/systems and their interconnections for use in end-user issues, downtimes, feature requests, vendor remediation, recalls, repairs, upgrades, incident investigations, or capital planning. 


• Leads and participates in multiple medical device/system projects with diverse stakeholders, timelines, and resources. 


• Monitors and adopts the industry's and health system's latest best practices for integrated medical devices/systems, specifically for risk assessments, IT change management, FDA or vendor hazard/recalls, or patient incident root cause analysis. 


• Juggles multiple medical device/system issues requiring adequate response, delegation, prioritization, or escalation. 


• Participates in a rotating on-call schedule to respond to medical device/system end-user issues and device/system downtimes in a 24/7/365 environment. 


• Provides functional and technical guidance to assigned personnel on a daily basis including scheduling, monitoring, reviewing of systems studies, project and program. 

Minimum Job Requirements

• Bachelor of Science degree in Biomedical Engineering, Computer Engineering, Computer Science or related major


• 7 years of hands-on experience in medical systems configuration and administration.


• 7 years of experience designing, implementing, and supporting clinical application systems.


• 7 years of work experience with SQL Server relational database systems.


• 7 years of work experience in HL7 interface engines.

Knowledge, Skills, and Abilities

• Healthcare Technology Management and Information Technology relevant certifications strongly preferred.


• Ability to communicate effectively both verbally and writing.


• Strong working knowledge of healthcare technology management, project management, information technology, and process improvement.


• Strong working knowledge of Windows OS, MAC OS, Linux OS, HL7 brokers, XML, JAVA, SQL, DICOM, and Cerner EMR.


• Strong working knowledge of patient monitoring, nurse call, infusion pumps, vital signs, EEG, perfusion, OR/Cath Lab video integration, Cardiology device/systems, interactive patient systems, environmental monitoring systems, DICOM nodes, post processing software, gastrointestinal systems, dental systems, HL7 brokers, and CMMS.


• Strong soft skills (communication, flexibility, leadership, teamwork, time management, creativity, ability to work under pressure, self-motivation, accountability, etc.)


• Practical experience with project delivery and systems development.


• Experience in leading hospital applications suites preferred.


• Working knowledge of HL7 standards and custom interface products.


• Strong understanding of enterprise Wide Area Network (WAN), Local Area Network (LAN), TCP/IP, Ethernet.


• Knowledge on PM of medical equipment and medical equipment life cycles, biomedical test equipment and CMMS software.