Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).
Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families.
Job Title: Program Supervisor
Department: State Operations and Programs
Reports to: Director of Operations & Program s
# of direct reports: varies
Revised date: 10/17/2024
Position Overview: The Program Supervisor supervises Program Managers to ensure the success of local programs, which also may include the direct management of programs as assigned. They are also responsible for overseeing day-to-day office logistics and providing support to the Area/State Director as needed.
Job Requirements
Concrete people management experience and strong talent-building and team-building skills
Strong project management skills - including planning, analysis, attention to detail, and problem solving skills - and willingness to multitask
Strong initiative, drive for results, and self-assessment skills, and ability to lead others in setting and achieving challenging goals
Must be dependable, lead by example and be willing/able to adapt management style to fit the situation and hold staff accountable for meeting set expectations
Basic presentation and facilitation skills
Strong written communication and editing skills
Basic understanding of social media and proficiency with Microsoft Office
Must be comfortable engaging with people with intellectual and developmental disabilities (IDD)
Must travel, use personal cell phone, and work evenings and weekends as necessary in order to accomplish job responsibilities
Bachelor's degree or minimum 4 years' relevant experience
Access to an automobile with applicable insurance
Job Duties included, but are not limited to:
Programs
Oversee local Friendship and Ambassador programs, which involves matching individuals with and without IDD in friendship and empowering them to be leaders in their communities.
Trains and supervises Program Managers to ensure that all chapters are meeting or exceeding BBI best practices and expectations
Takes the lead on local training initiatives including Local Leadership Training Days, Advisor Trainings, and Ambassador Trainings
Ensures that programmatic goals are understood and met, and programmatic outcomes are achieved for all government and foundation contracts
Oversees the planning and implementation of area-wide program events, including Best Buddies Day/Month
Works with Program Managers to perform annual assessment of programs and create appropriate goals for improvement
Attends local chapter events and activities
Reviews and ensures timely submission of all programmatic reports and assumes responsibility for quality of all written communication produced by Program Managers
Directly manages programs, as necessary
Marketing/Fund Development
Works with State/Area Director to ensure that program participants and staff are appropriately integrated into fundraising efforts, and that grant proposals reflect realistic programmatic goals
Creates a strong presence for Best Buddies in the local area through public speaking, community involvement, public service announcements, special events, and other media initiatives
Works as a liaison between the State/Area Director and Program Managers to facilitate public relations, marketing and awareness efforts for Best Buddies through newsletters, web updates and database management
Ensures that Program Managers are appropriately contributing and/or organizing content and images for updates to state website and using database appropriately to communicate with participants and the community
Works with State/Area Director on fundraising events as directed
Provides information to supervisor(s) regarding potential donors/supporters encountered while conducting job duties (school administrators, teachers, parents, etc.)
Human Resources
Recruits and hires Program Managers, including posting positions, screening resumes, conducting interviews, and making recommendations to State/Area/Deputy Director
Trains, evaluates, and supervises Program Managers in assigned areas, including monitoring program expansion, conducting staff evaluations, and providing accountability, relevant feedback, and appropriate motivation
Works with local staff to set realistic and strategic goals, including professional development goals, and holds them accountable for meeting these goals
Develops performance/behavior improvement plans as needed and researches and provides professional development opportunities and tracks and records progress
Works to inspire and motivate local staff by demonstrating personal commitment and integrity and providing proactive training, support, and recognition
Operations
Collaborates with State/Area Director and/or Director & Director of Operations and Programs to ensure all daily infrastructure needs are met, including supplies, postage, IT, telecommunications, equipment and utilities
Maintains communication with State/Area/Deputy Director and/or Director of Operations and Programs with timely reports, quarterly goals, and other information as directed
Collaborates with State/Area Director on government and foundation reporting, working to ensure it is completed accurately and submitted on time
Approves program staff expenses and manages the office's programs budget, tracking program revenue (Leadership Conference fees) and expenses monthly
Uses the online reimbursement system to effectively track and manage Program Managers' reimbursement requests
Oversee travel logistics for Program Managers attending national events/conferences or conducting area site visits
Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International's core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world.
Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.
