Job Description:

About Us



With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.


The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!


Oxbow Primary Care



Our practice is housed in Cooley Dickinson's multispecialty medical facility located at 15 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, Oxbow offers comprehensive primary care services to patients of all ages, from infants to adults. With providers who have pursued specialties in addition to board certifications in Family Medicine, the practice has additional expertise in prenatal care, obstetrics and birth, pediatrics, and LGBTQ care.


What Matters to Us



We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on really getting to know our patients to ensure that they are receiving exceptional, personalized care.


Are you ready to bring your talent to this practice and join us in moving health care forward?


Role Overview



We are seeking a full-time, 32-hour Patient Services Representative (PSR) to support the Oxbow practice onsite, Monday through Friday 10:30am- 5:30pm. The PSR serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!



Qualifications

Qualifications



Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.

• High school diploma or equivalent required
• Familiarity with insurance payers preferred
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
• Demonstrated knowledge of medical terminology preferred
• Spelling and typing competence with computer experience essential
• Bilingual Spanish/English preferred



EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now