Responsibilities:

• Receive incoming service calls for one or more locations.
• Prioritize and dispatch service calls with best available Technician to complete job.
• Create Service Requests in Oracle system and assign to designated Technician.
• Redirect calls not pertaining directly to dispatching duties to the appropriate party in a timely manner.
• Maintain Technician on call schedule.
• Ensure proper communication with customer to gather all pertinent information for service call.
• Consistently follow-up with customer to ensure completion and satisfaction.
• Promote the sale and implementation of service agreements to customers.
• Provide administrative assistance to Service Manager.
• Perform other assignments as directed by manager in support of service operations.
• Complete all timesheets accurately and send out weekly in the timeframe required by HR and Management.
• Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.

• Experience working with ERP systems, Oracle preferred.
• Working knowledge and proficiency with Microsoft Office Suite of products.
• Minimum of two year of dispatch experience required.
• Excellent written and verbal communication skills required.
• Self-motivated, requires minimal supervision.
• Time management and organizational skills required.
• Ability to handle multiple priorities.

Educational Requirements:

• High School Diploma or equivalent required, college degree preferred.

• Experience working with ERP systems, Oracle preferred.
• Working knowledge and proficiency with Microsoft Office Suite of products.
• Minimum of two year of dispatch experience required.
• Excellent written and verbal communication skills required.
• Self-motivated, requires minimal supervision.
• Time management and organizational skills required.
• Ability to handle multiple priorities.

Educational Requirements:

• High School Diploma or equivalent required, college degree preferred.