Job Description: Job SummaryThe IT Support technician provides hardware and software support to users of the companys personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.Responsibilities
Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
Responsible for Active Directory User provisioning and de-provisioning.
Relies on experience and judgment to resolve technical support calls and emails.
Provides technical assistance to the users/staff in a timely and efficient manner.
Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.
Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.
Responsible for maintaining conference room audio/video equipment.
Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.
Provides end-user training on the use of the computer.
Responsible for maintaining the telephone system, including phone handsets and desktop devices, port assignments, voicemail, etc.
Maintains documentation for networking devices computers, printers, etc.
Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the companys policies and practices.
Skills/Requirements
High School Diploma or equivalent required.
Associates degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
3 years experience in a fast-paced technology environment
Experience in supporting a web-based software applications
Experience in providing desktop support
Experience in a help desk setting
Windows OS Management
Active Directory Account Administration
Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
IT Asset Management and tracking experience
Apple iOS, Android OS, and general mobile device provisioning experience
Microsoft Office Suite installation and troubleshooting skills
Microsoft Teams experience
Note: All offers are contingent upon successful completion of a background check and drug screen*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer
Equal Opportunity Employer, including disability/protected veterans
