As Mercer's US & Canada HR Digital Transformation Leader, you will be a key member of the US&C Career Practice and will report to the US&C Career Practice Leader. The role will also have a matrix (dotted line) reporting relationship to the Global HR Digital Transformation Leader. This Regional role will be responsible for operationalizing strategy via guidance from the Global HR Digital Transformation Leader and providing feedback on such. It will be responsible for execution of client work as well as the necessary advisory and delivery capacity.
Mercer is a global leader in redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. HR Digital Transformation is our transformative initiative that positions us as the global leader in HR digital transformation, fusing our HR Transformation and Effectiveness, Digital HR Strategy and Advisory, our complete AI education and deployment capabilities along with the deployment, implementation and optimization of HR technology solutions leveraged by our customers and technology implementation partners.
We are seeking a visionary and dynamic leader to spearhead HR Digital Transformation in the United States and Canada. This Leader will play a crucial role in driving our mission to be the global leader in HR Transformation, focusing on designing services that meet customers at any stage of their digital HR transformation journey and executing on that vision.
We will count on you to deliver:
Our US and Canada External Market and Client Agenda
Contribute to, translate and execute global strategies for the US and Canada to position Mercer as the premier provider of HR digital transformation of AI services
Contribute to thought leadership initiatives to establish Mercer as an authority in HR digital transformation
With guidance from the Global HR Digital Transformation Leader, drive innovation in HR transformation, with emphasis on leveraging RPA/AI, organizational change management, data analytics and design thinking
Oversee the integration of Mercer's comprehensive portfolio of products and services into HR Digital Transformation offerings
Build and maintain relationships with key clients, technology vendors, and industry partners
Lead sales efforts and act as a key market-facing representative for HR Digital Transformation
Have the capability to lead keynote speaking events at major HR and technology events in the region
Guide successful HR technology deployments across various platforms and WDAY technology implementation
Business and Financial Leadership
Drive revenue, profitable growth and market share expansion from approx. $100M of revenue to $130M of revenue in the next 3-year strategic planning cycle.
Lead the implementation and growth of HR Digital Transformation in the US and Canada market
Collaborate with global and regional leadership to ensure alignment with overall Career objectives
People Leadership
Lead a high-performing team of HR transformation Digital HR experts, and WDAY implementation team
Lead the team through its own transformation journey
Nurture and maintain strong and collaborative relationships with other Regional and Global HR Digital Transformation Leaders
What you need to have:
Recognized thought leader in HR transformation and digital HR strategies, both internally and externally in the US and Canada
Extensive experience in HR transformation, digital strategy, and technology implementation across multiple solutions and platforms
Proven track record of leading large-scale digital transformation initiatives
Track record of successful HR technology deployments and implementations
Experience in working and partnering with vendors and conference organizers in the US and Canada for the purposes of brand building and business development
Deep understanding of the HR technology landscape including experience layer, integrations and capabilities of these vendors; and positive vendor relationships with executive teams
Strong business acumen with a focus on driving profitable growth and client satisfaction
Proven sales experience and ability to build and maintain profitable client relationships
Ability to navigate complex organizational structures and drive change
Excellent leadership and team management skills
Strong communication and presentation skills, with the ability to engage C-suite executives
Demonstrated success in change management and organizational transformation
Key Competencies
Strategic thinking and execution
Technology competence in understanding of modern systems and architectures e.g. experience layer solutions, AI implementation, HR technology enablement. Knowledge of WDAY is a plus.
Ability to communicate the impact of technology on service delivery models and the impact that AI will have on these going forward
Innovation and digital fluency
Data analysis and analytics
Client-centric approach
Change management expertise
Collaborative leadership style
Adaptability and agility in a fast-paced environment
Sales acumen and business development skills
Thought leadership and public speaking abilities
Deep understanding of HR technology implementation best practices and human centered design
What's in it for you?
Company with a strong brand and strong results to match, and a clear purpose - to make a difference in the lives of people
Culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
Competitive pay and outstanding benefits to help colleagues and their families live better - physically, mentally, and financially
Generous time away from the office and paid time off to give back through non-profit community service; flexible work culture
What makes you standout:
Established reputation as an industry shaper and marketplace influencer with a strong presence on the US stage
Substantial success leading transformative change efforts
Significant experience in a matrixed, professional services environment
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person
The applicable base salary range for this role is $240,000 to $360,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
