Volt is immediately hiring for Tier 1 Tech Support Call Center Agent. This is a 100% remote position.
As a Tier 1 Tech Support Call Center Agent, you will:
Receive inbound calls, email inquiries, and chat sessions from end users or company customers seeking assistance with their equipment.
Provide prompt and accurate information to ensure inquiries and issues are resolved in a timely manner.
Troubleshoot and resolve issues with computer storage devices (both direct and remote) and networking equipment.
Escalate issues to the next support tier as needed.
Assess the skill level of the customer and adjust communication and information accordingly.
Fully document each interaction to provide complete notes for future communication.
This is a full-time opportunity.
The ideal candidate will have:
Intermediate or higher knowledge of computer storage and networking.
Excellent verbal and written customer service skills.
Ability to communicate with customers of varying skill levels.
Experience with storage file systems, network storage, direct storage, RAID, and networking configuration.
Experience with Linux and mdadm is a plus.
This is a remote work from home position. During Training you MUST have your own laptop, microphone and camera. Training can last up to 4 weeks, depending upon your experience level. Once you pass training, a laptop with accessories will be sent to you
Pay Rate: $17.50 - $20.00 per hour
Shift: 8-hour shifts, 40 hours a week. Shifts will be between 6AM and 9PM CST, Monday - Sunday.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. ยง 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
