Dispatch/ Customer Service Representative

Location: 556 Struthers Ave. Grand Junction, Colorado 81501

COMPENSATION

$22.00 - $25.00 HR / DOE

SUMMARY

Peak Ready Mix, a Summit Materials llc company, is looking for a Dispatch/Customer Service Representative. This person is responsible for taking customer orders, scheduling deliveries, and dispatching drivers to meet daily volume requirements. This role requires maintaining professionalism over phone/radio, solving problems quickly, and managing high-stress situations. Duties include inputting accurate orders, coordinating driver schedules, verifying delivery details, and ensuring efficient route planning. The role also involves driver timekeeping functions, managing time-off requests, and reviewing timecards and delivery reports. Strong multitasking and communication skills are essential for success in this fast-paced environment.

Essential Duties and Responsibilities

• Take orders from customers (via Phone) and appropriately schedule them with our availability
• Dispatch and control the Drivers needed throughout the day and make any necessary
adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate
tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our
customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers,
team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off
requests. As well as, maintaining Driver time off schedule in respect to sick time and personal
days.
• Daily review of Driver timecards, delivery time reports and time entry/ tracking in NOVAtime
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or
ability required.

Education and/or Experience

• A minimum of 3 years' customer service experience required.
• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: Command, NOVAtime, MS Office, typing skills, internet navigation.
Schedule
• Summer hours: Monday - Friday 7am - 5pm
• Winter hours: Tuesday - Friday 8am- 4pm