At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.
Cincinnati Children's Hospital Has Been Named:
The #1 Pediatric Hospital in the Nation - US News and World Report 2023
One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
A Top Hospital and Health System for Diversity recognized by DiversityInc
One of the nation's most innovative companies by Fortune in March 2023
An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)
JOB RESPONSIBILITIES
Facilitation - Facilitate communication between LEP, deaf, or hard of hearing patients and families and medical center staff by providing accurate, comprehensive and professional medical interpreting services in-person or remotely. Recognize the complexity of the clinical encounter and language barrier by identifying cues regarding level of understanding and/or need for clarification. Set tone of the encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters). Adhere to generally-accepted interpreter ethics principles such as NCIHC's National Code of Ethics for Interpreters in Health Care, IMIA's Code of Ethics, and RID's Code of Professional Conduct. Perform short, written translation of discharge instructions.
Conflict Resolution - Serve as first level problem resolution for medical center staff of issues related to language access services. Escalate issues to management team as necessary. Responsible for research, analysis and resolution of complex issues and questions in a timely manner. Identify patterns in issues and participate in determining and addressing root causes. Accurately document and close issues. Maintain positive relationship with medical center staff. Anticipate and actively engage in problem solving and build upon earlier learning.
Culture - Diffuse conflict between parties by remaining calm and impartial yet knowing when to intervene as intercultural mediator when communication is compromised by culture-bound messages. Use culturally-appropriate behavior and be able to choose the appropriate time to clarify or interject by respecting the goals of the encounter while respecting own personal values, beliefs, and cultural characteristics. Acknowledge these elements when considering whether to withdraw from encounters where these factors may interfere with successful interpretation.
Training - Maintain currency in the field by attending continuing education, training, certification, or accreditation that is available and appropriate to maintain the highest standards for delivery of service.
Efficiency - Monitor and analyze reporting to measure and improve processes. Act as a resource for interpreter schedulers and management.
The Interpreter, who has demonstrated proficiency in speaking and understanding both spoken English and at least one other language, interprets effectively, accurately, and impartially, both receptively and expressly, to and from such language(s) and English, using any necessary specialized vocabulary, terminology and phraseology, while adhering to generally-accepted interpreter ethics principles.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
or equivalent combination of education and experience
Market Leading Benefits Including:
Shift Differential, Weekend Differential, and Weekend Option Pay Programs
Medical coverage starting day 1 of employment. View employee benefits here.
Competitive retirement plans
Tuition reimbursement for continuing education
Expansive employee discount programs through our many community partners
Referral bonus program for current staff!
Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
Physical and mental health wellness programs
Relocation assistance packages available for nurses!
Primary Location
Burnet Campus
Schedule
Full time
Shift
Day (United States of America)
Department
Language Access Services
Employee Status
Regular
FTE
1
Weekly Hours
40
Salary Range
$26.82 - $33.21
Comprehensive job description provided upon request.
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.
