Job Description:

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.
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Department: Library Services

Reports To: Manager, Research & Library Services

FLSA Status: Non-Exempt

Amount of Travel Required: No travel required

Salary Grade: C

Positions Supervised: None

Workday Job Profile #: JC100612

LOCATION: Green Bay

STANDARD HOURS: Fall and Spring semesters: Monday-Thursday 11am-7pm and Friday 8am-4pm.

Summer semesters: Monday-Thursday 8:30am-4:30pm and Friday 8am-4pm.

PAY RANGE: $22.90 - $24.69 per hour

*Salaries/Wages for all finalists (internal and external) will be placed

within the range
based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

Provide computer, reference, and library support to internal/external patrons online, via phone, and within the library. Provide group and individual technology and information literacy instruction. Work closely with other College teams to maintain the lab hardware/systems and a large circulating collection of laptops and audio-visual equipment. Approve equipment applications, circulate materials/equipment, complete interlibrary loan and computer booking requests, maintain physical collections, send notices to patrons, and market the library through social media.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Assist students, staff and community members with just-in-time help on computers, printers, software packages, audio-visual equipment, research questions, and accessing physical/online resources through chat, text, phone, email and in the library.


• Contact referred students who need basic computer skills to provide early interventions by appointment at the start of each session. Provide group student technology and library orientation instruction sessions.


• Maintain the Library desk to include approving equipment applications, circulating, discharging, and shelving materials/equipment, updating patron information, sending notices, updating fines, and providing other library services.


• Create instructional videos, guides, signs, and handouts to assist patrons in use of equipment and applications. Market the library to students, employees, and the community through regular posts to college social media accounts.


• Maintain collection of laptops and audio-visual equipment and related documentation. Address hardware and software needs, track reservations and assist Manager on policy issues.


• Process interlibrary loans for patrons, keep records of loan transactions, communicate with other libraries and waiting patrons, and answer renewal questions.


• Catalog new journal issues and perform bibliographic and item catalog changes. Route materials to employees. Contact publishers for missing issues and perform annual record updates. Process new physical and online library materials/equipment to prepare them for inclusion in library collections.


• Assist with testing and documenting new or updated systems and applications. Determine equipment malfunctions and perform minor repairs or arrange repair with other College technicians.


• Maintain order of physical resources and inventory the library's material and equipment collections monthly.


• Communicate with technology staff and security to provide customer service, halt disruptive behavior, and disable equipment that has not been returned on time.

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.


• Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.


• Accuracy - Ability to perform work accurately and thoroughly.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Reliability - The trait of being dependable and trustworthy.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Customer Oriented - Ability to take care of the customers' needs while following company procedures.


• Friendly - Ability to exhibit a cheerful demeanor toward others.


• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


• Interpersonal - Ability to get along well with a variety of personalities and individuals.

SKILLS & ABILITIES

Education: Associate's Degree in Microcomputer Application Software, computer technician, Library Science or related degree
Experience: Minimum two years related experience in a microcomputer lab or library environment. Customer service or teaching experience preferred.

*
An equivalent combination of education and experience may be considered

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills

Microsoft 365 (intermediate to advanced skills), Integrated Library System (ILS) circulation tasks, Interlibrary loan software, online course systems (Canvas preferred), advanced web searching skills, database researching skills, Chat Reference Software, email programs, PC and MAC/Apple Operating systems.

Other Requirements

Ability to learn software used by various college courses. Knowledge of microcomputer hardware and software (including diagnosing problems and performing minor repair). Call numbers (preferably Library of Congress classification). Ability to teach others how to use library and college technology.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

F (Frequently)

Sit

F (Frequently)

Handling / Fingering

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

Crawl

O (Occasionally)

Squat or Kneel

O (Occasionally)

Bend

F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

N (Not Applicable)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

O (Occasionally)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, ("each a protected class"). Inquiries regarding the College's nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.

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