Posted in Customer Service about 4 hours ago.
Type: Full Time
Location: Temecula, California
Position Summary
The Customer Care Specialist is an enthusiastic and accountable individual, who displays a consistent professional attitude while continuously offering excellent customer service. Incumbant will interact with customers by all forms of communication (e.g., telephone, email, chat). The successful candidate for this role will have a strong command of the company's core values and customer service requirements and policies. It is an essential function of the position to process orders with accuracy and efficiency. Must be able to present to customers product/service information, answer questions, follow up to ensure great care, and resolve customer issues in a timely manner to ensure all customers are satisfied.
Essential Functions and Duties
Education, Knowledge, Skills and Experience
Required Education:
Required Knowledge:
Required Experience:
Required Skills:
Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.
Mental Demands
Learning, thinking, concentration, and the ability to work under pressure, particularly during busy times. Must possess high attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
No
EEO/AAP Statement
FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
PDN-9d1ca455-8bfd-441e-894f-9e8fa596e82d
FFF Enterprises, Inc
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FFF Enterprises, Inc
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