Job Description:

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are currently seeking a dedicated HOH Military Fellowship Fraud Investigator-Intermediate to participate in Hiring Our Heroes (HOH) Fellowship Cohort 25-1 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find relevant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.

As a participant in the Military Fellowship Program, we understand that in most cases Fellows are ending their active service commitments and actively relocating. Therefore, while participating in the Fellowship program, Fellows are authorized to work remotely. If selected for full time employment, we offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Conducts internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Completes interviews with internal and external parties. Performs mitigation and remediation activities while applying multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

What you'll do:

• Conducts less complex fraud investigations of suspected or known criminal activity, which includes cases of less severity, cases with less member accounts and transactions, or limited to one fraud type.


• Reviews monetary and non-monetary fraud transactions, conducts interviews, and analyzes transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.


• Performs detailed analysis of evidence; assesses veracity of information compiled, to include documentary materials and results of interviews, to develop investigative conclusions.


• Applies knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies and standard processes in the investigative field to prioritize investigative results,


• Prepares cases for criminal prosecution, acquires, and preserves evidence, and presents evidence to appropriate law enforcement agencies for prosecution.


• May provide testimony to the grand jury and trial courts and file regulatory reports as vital.


• Identifies and partners with tenured Investigators to resolve issues; identifies appropriate issues for customer concern such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.


• Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is advised of all relevant potential risks.


• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Current participant in one of the Hiring Our Heroes Fellowship Programs 25-1 or a current USAA contractor in the 24-3 non-direct cohort.


• Bachelor's Degree: OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.


• 2 years of experience in financial services investment, or financial crimes.


• Basic understanding of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.


• Intermediate knowledge of Microsoft Office.


• Strong oral and written communication skills.


• Strong analytical experience.

What sets you apart:

• Investigatory background.

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $61,110 - $116,800.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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