Job Description:

Claims Representative

US-IN-Evansville

Job ID: 2024-1633
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Atlas World Group

Overview

Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

If you thrive in a fast-paced environment and area a goal-driven individual with high energy, we want you! Atlas Van Lines is seeking a rational, detail-oriented candidate to work as a Cargo Claims Representative on our Claims Services team. The ideal candidate will have previous customer service experience in an office environment and effective communication skills.

What You'll be Doing:

• Obtain and review information gathered from customers, repair firms, agents, and drivers to properly process a claim from beginning to end. Help review and oversee work information obtained by CSC I and II during this process also.
• Use available screens, PC software programs, and Internet sites to gather information to process a claim from beginning to end.
• Properly identify and notify agents of their liability and invoice them under the proper Atlas rules.
• Send and receive written and verbal correspondence with customers, agents, PVOs, other Atlas departments, and repair firms. Work and participate in a team environment.
• Review and respond to information provided by agents and customers against our claim’s decisions.
• Identify and communicate with agents, customers, and PVOs to find missing items.

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents
• Employee assistance programs focused on mental health.
• Access to a licensed therapist 24/7
• Wellness programs with employee perks
• Onsite Fitness Center and Medical Clinic

Financial Wellbeing:

• Generous 401(k) matching retirement plans
• Pre-tax savings plans, HSA & FSA
• Tuition assistance
• Employee assistance programs focused on financial wellbeing.

Flexibility and Time Off:

• Paid time off including vacation, sick leave, parental leave, holidays and disability leave.
• Flexible work from home opportunities/hybrid schedule flexibility after training/busy season.
• Fully remote capability if you are not within the Greater Evansville Area.

Employment Type & Hours:

• Full-time hourly position that will consist of 40 hours per week.
• Hours are 8:00am to 5:00pm, M-F
• Possible overtime during peak season

Qualifications

What You'll Need:

• High School Diploma/Equivalent. Associate degree preferred.
• 5+ years' experience in a fast-paced customer service environment
• Excellent reasoning ability
• Effective problem-solving, organizational, analytical, oral and communication skills
• Knowledge of Database, Spreadsheet, and Word Processing software such as Microsoft Office
• Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations.
• Must be self-motivated with the ability to work independently.

Our Promise to You:

We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.

*Atlas is an EO employer - Veterans/Disabled and other protected categories.

*Benefits may vary by position and/or office location

PI253381983

Salary: $18.00

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