As the Health Senior Engineer - Dynamics CRM, you will bring a comprehensive approach to software development across the Microsoft Dynamics CRM product, workflows, and services. You will be responsible for designing, developing, and implementing CRM solutions that enhance our customer relationships, improve Data quality and business processes. Your role is crucial in driving the desired outcomes for seamless Agent experiences across our multiple lines of businesses. You will harmonize business requirements by conducting code reviews, unit testing, and debugging to ensure the delivery of high-quality software solutions that meet the highest standards of quality.

This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location.

What you'll doMonitor and optimize Dynamics CRM systems performance, ensuring scalability and efficiencyChampion a quality-driven mindset, providing insights on quality/risk tradeoffs throughout the product lifecycledesigning, developing, and implementing CRM solutions that enhance our customer relationships and improve business processesMentor team members on development best practices, techniques, and foster a quality-centric culture through collaborationValidate business requirements by transforming them into well-defined technical tasks for efficient execution in sprintsTriage issues, manage defects, and work closely with Product and Quality team members to resolve bugs and ensure quality across the Dynamics PlatformDrive and coordinate the work performed by the Quality Engineering team, within onshore and offshore processes and teams.
Basic qualifications3 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experienceBachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience3 years of experience with CRM platforms, including Microsoft Dynamics
Preferred qualifications
5 years Software Engineering related work experience preferred3 years of experience working with and understanding CRM customer service processes. 3 years experience working and understanding dynamics customer engagement, field services, and lead management.Experience working in a regulated environment 2 years5 years experience with CRM platforms - Microsoft Dynamics3 years experience understanding of CRM processes, including customer service, sales, and marketing3 years experience demonstrating Call Center function to be able to perform tests from Agent and Supervisor personas.
What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:Competitive payGenerous employee discountPhysical and mental well-being support
About us

Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.

As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Affirmative action

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.

To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision HERE. Position Type: Full timePandoLogic. Keywords: CRM Engineer, Location: Boston, MA - 02108