Job Description:

Enjoy a family-friendly stay one mile from Disneyland® Resort and across the street from Anaheim Convention Center. At our Disney Good Neighbor hotel, we’re happy to offer advice, arrange shuttle service, and help you plan your day at the world-class attractions nearby.

 

Host your next event at Orange County’s largest hotel. With more than 150,000 square feet of indoor and outdoor event space right next to Anaheim Convention Center, we have everything you need for conferences, reunions, and gatherings of all sizes.

 

As Senior Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business.

 

What will I be doing?

As Senior Catering  Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.  This position primarily handles complex social events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   May support and act on the behalf of the Director of Catering and Events

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    To organize, plan and prioritize your duties by developing plans and goals. 

•    Timely communication to internal and external clients via telephone, email, written documents or in person. 

•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 

•    Demonstrate knowledge of job systems, products, systems, and processes. 

•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 

•    Selling and influencing both internal and external clients. 

•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 

•    Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 

•    Participate in customer site inspections and assist with the sales process as necessary. 

•    Other duties as necessary based on business needs.  

•    Regular attendance.  

What are we looking for?

•    Minimum Years of Experience: two (2)  year's experience in catering or event sales

•    Experience in Big Box Hotels preferred

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

The Salary Range for this role is $80,000-$90,000 Annually (Plus Bonus) and is based on applicable and specialized experience and location. #LI-JL2

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