Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the development teams through continual team collaboration, business acceptance testing, making quality decisions and taking responsibility for the overall development team success.
Facilitate requirement resolution among multiple, competing parties (AAR) or interface with stakeholders to obtain requirements (Commercial and Central).
Draft user stories to document requirements, including the business logic, application features, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.
Lead launch plans and servicing requirements; confirm that new releases function as intended and ensure there is no negative impact to existing functionality.
Provide third level support to the product support team as the product subject matter expert. Analyze and assess data usage and product performance for maintenance prioritization.
Provide Customer Service and Product Support training.
Develop customer communication plans.
Author and manage business rules and workflows.
Understand internal and external dependencies for assigned products.
Project approval cycle (gaining consensus from key stakeholders).
Ad hoc analysis and reporting.
Multi-day, in-person meeting planning and logistics for AAR Committees.
Review and update release build documents.
Act as business representation for release pre-implementation meetings.
Attend and contribute to face-to-face customer meetings.
Attend off-site conferences and tradeshows.
Participate in product maintenance review, research, development and testing.
Support on-boarding for new team members.
Create and maintain documentation of business processes and application user guides.
Key Measures:
No emergency releases due to incomplete or untested requirements.
Provide input into new product analysis.
Complete assigned project and product enhancement work.
Ensure the timely handling of customer requests and issues.
Successful Product Launches as determined by the customer base.
Non-Essential Functions:
Support the Product Manager in the daily activities and operation of product lines, projects and customer interactions.
Conduct market research and business intelligence analysis around new product lines and profitable opportunities.
Participate in root cause analyses for product performance.
Actively participate in continuous improvement processes.
Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
Confident in building customer and industry relationships.
Strong research skills with an attention to detail.
Exceptional listening, verbal and written communication skills.
Strong Microsoft Office skills.
Experience in analysis, basic statistical analysis; must be able to write basic SQL queries.
Ability to work independently and jointly in unstructured environments in a self-directed way.
Ability to take a leadership role on projects and with customers.
Strong facilitation and conflict resolution skills.
Experience in technical messaging formats.
Education, experience, certification/training:
Bachelor’s level degree in Business Administration, Computer Science, Engineering or relevant field and minimum 3-6 years relevant analyst experience or in lieu of a degree a minimum of 7-10 years of relevant experience will be considered.
Experienced in research and analysis of data, market needs and customer issues.
Working closely with team members during development and product launch.
Rail industry or logistics experience preferred.
Values:
Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions and moving forward in pursuit of shared goals.
Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.
Physical Requirements:
Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
Keyboarding: Primarily using fingers for typing.
Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
Environment: Work is performed within an office setting and therefore there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).
Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, national origin, disability, veteran status or other legally protected status.
