Billings Clinic is seeking a President of Hospital Operations. Korn Ferry is facilitating the recruitment of this position for Billings Clinic. Interested applicants can submit a letter of interest and CV/Resume directly to Kelly.Adamson@kornferry.com


Advances the mission, vision, and values of the organization and ensures areas of accountability are aligned with the strategic plan. In dyad partnership with the Chief Medical Officer - Hospital, provides daily strategic, administrative and operational oversight of a Trauma Level-One hospital, Clinical Service Lines, and designated facility support services. Works collaboratively to ensure the delivery of integrated, quality patient care, safety and service in the hospital achieving national standards while maximizing operational and financial performance. Expands hospital-based services in response to advancing medical practice, nursing practice and leading practices in ancillary and support services. Fosters strong relationships with physicians, clinicians, and leadership to ensure efficient and effective delivery of hospital-based care and responsible use of resources. Identifies and leads focused performance improvement on daily basis to achieve and exceed quality, engagement, and financial objectives. Ensures regional referring providers can easily access physician and clinical expertise needed for accessible and efficient patient transport for hospital services. Actively participates in external stakeholder groups that can influence and impact sustainability of hospital services offered to local and regional communities. Engages with teams of caregivers and support teams to set expectations for delivering a consistent, patient care hospital experience.


Essential Job Functions
• Participates as a member of the Billings Clinic senior executive team, attends Billings Clinic Board of Directors (non-voting), and Medical Executive Committee.
• Interprets and supports the mission and philosophy of the health system. Responsible for promotion of, and adherence to, the Code of Conduct and compliance program.
• Ensures the success and credibility of Billings Clinic through the delivery of innovative, quality, cost efficient programs. Leads the administration and ongoing refinement of comprehensive programs, including well defined protocols, policies and procedures assuring thigh quality standards and the cost-effective delivery of the appropriate level of care in the appropriate care delivery setting. Assures the highest standard of clinical outcomes, patient satisfaction, and responsive/accessible customer service. • Provides consultation services for community and health care providers.
• Accountable for daily administration of hospital operations providing operational and fiscal oversight to ensure quality services are provided to patients and communities based on established quality guidelines and benchmarks. Sets direction and goals for achieving quality and patient experience expectations. Develops and implements strategies to ensure efficient and effective patient flow, hospital quality measures and patient safety initiatives. Ensures hospital follows all regulatory standards and accrediting standards by monitoring operations and adjusting operations, as necessary.
• Provides administrative leadership in dyad with Chief Medical Officer - Hospital, to ensure the quality and performance of medical staff. Fosters strong relationships with physicians, clinicians, and leadership to create a high-performing environment delivering a high-standard of care and service.
• Oversees hospital ancillary services and ancillary leaders to include lab, radiology, pharmacy, therapies, and support services such as food services/dietary, environmental services, security and environment of care and other areas as designated to ensure effective flow of hospital operations.
• Leads assigned service lines in the overall marketing, program development, and service priorities. Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing goals and synergy in implementing plans. Identifies and addresses synergies/problems across service lines, providers and within the community. Communicates relevant developments to staff.
• Provides administrative expertise in partnership with physician leadership to ensure ongoing viability of Trauma One designation for hospital and support for surrounding communities.
• Expands hospital-based services in response to advancing medical practice, nursing practice and leading practices in ancillary and support services.
• Develops and maintains financial and budgetary goals/objectives and oversees/assist with the development of business plans which support Billings Clinic goals and objectives.
• Participates in evaluating, selecting, and integrating health care technology and information systems that support quality of care/financial needs and efficient use of resources. Assures information systems meet the objective of providing appropriate, accurate and timely information to all internal and external constituencies.
• Develops, retains, recruits, and leads a talented management team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure enough qualified and competent staff to provide care/services. Adheres to administrative policy/procedures relating to human resource management.
• Takes responsibility for own professional growth and development needs; meets all system education requirements.
• Effectively participates, fosters, demonstrates, and encourages an ethic of open communication and teamwork through the organization and across all communities served by the health system.


Leadership Attributes


• Strategy Development and Execution: Drives organizational objectives by operationalizing changes and initiatives effectively and efficiently. Proactively anticipates both the needs of the health system and the impact operations has on the organization's success. Collect and analyze data, prepares, and presents recommendations, and explains associated benefits and risks for improving operations.
• Business Acumen: Demonstrates and further develops competencies in the areas of leadership, financial management, employee engagement, human resources knowledge, organizational dynamics and governance, organizational communication, strategic planning, change management, risk management, compliance, patient safety, and quality improvement. Demonstrates professional ownership, self-development, and a desire for life-long learning.
• Emotional Intelligence: Serves as a role model for others by exhibiting the Health System core values of: Leading and influencing the team to provide outstanding customer service. Develops and fosters relationships with health system leaders, departments, and members of the team to support open communication, trust, transparency, and collaboration.
• Leadership: Creates a supportive department culture by fostering individual motivation, coaching, and training for optimum job performance. Collaborates with Human Resources to develop, implement and support programs and processes that add value to the health system, its leadership, and employees. Leads to improves culture, employee and physician engagement, empowerment, growth, and retention, while remaining committed to the Health System's management and prosperity for its customers, employees, and community.


Standard Expectations


• Acts as a mentor, promotes and encourages professional growth and development of health system staff.
• Responsibility for own professional growth and development needs; meets all system educational requirements.
• Assures information systems meet the clinical objectives of providing appropriate, accurate and timely information to internal and external constituencies.
• Practices and implements process improvement principles and oversees assessment and in areas of responsibility.
• Performs other duties as assigned to meet the needs of the departments, service lines, and the organization.