Job Description:

Location: Florida, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Florida, USA, Remote

Thales is looking for a Global Director of Program Management for Software Monetization who will lead a global team of project managers, driving customer success and adoption of software monetization solutions.

In this role, you will focus on driving the successful delivery of software monetization solutions for clients, aligning the program management team's strategic vision with the overall business objectives, collaborating with cross-functional teams to ensure successful project implementation, overseeing the planning and execution of multiple concurrent projects, and providing leadership and mentorship to drive high performance and professional development within the project management team

This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

Key Areas of Responsibility

• Lead a global team of project managers and Supervise project management office.




• Develop and implement a global strategy for professional services delivery in software monetization.




• Align professional services offerings with corporate strategy, ensuring alignment with sales and customer success goals.




• Deliver an exceptional customer experience throughout the project lifecycle, including understanding customer needs, addressing concerns, and ensuring satisfaction.




• Ensuring that the deliverables of the projects meet the quality standards and expectations set by the clients and the organization.




• Focus on clients’ expectations and business constraints and work closely with clients to avoid any escalation.




• Focus on driving revenue growth through value-added services, renewals, and identifying cross-sell/upsell opportunities.




• Supervise all project managers involved to provide feedback and resolve complex problems, while overseeing global professional services resources, ensuring appropriate skill development and utilization.




• Recruit, mentor, and develop talent within the project management team.




• Establish and track KPIs, focusing on customer satisfaction, execution and financial performances.

Minimum Qualifications

• Master’s degree in computer science or equivalent.




• 15 years program management experience, or proven engineering development experience, including software monetization.




• Ability to interpret complex or un-clear requirements and simplify them to apply.




• Ability to connect disparate systems to drive successful integration.




• Rigorous coordination efforts with colleagues and peers at business unit level, with a high level of resilience and the ability to handle complex challenges under high pressure.




• Strong leadership qualities in mobilizing and coordinating various internal stakeholders (technical managers and large project teams), external stakeholders (customers, suppliers, subcontractors, partners), and cross-functional departments (sales, procurement, finance, quality, HR)

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Travel: 2 or 3 times of travel per quarter may be needed

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

 

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

•Company paid holidays and Paid Time Off. 

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program. 

Why Join Us?

Say HI and learn more about working at Thales click here.

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This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

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