As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
Thermo Fisher Scientific Inc. is a world-class company that offers coordinated lab services, support, and supply management. Our tailored service offerings and outstanding service experts have the flexibility and experience to effectively meet our customers' laboratory's business needs.
What will you do?
Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
Work within computer systems to access and follow standard operating procedures.
Proactively communicate any customer concerns and/or potential problems to the supervisor.
Address customer concerns within established resolution timeframes reliably.
Embrace Practical Process Improvement (PPI) methodologies.
May perform other responsibilities as assigned by management.
Education
High school diploma or equivalent required.
Experience
2 years of related experience within a warehouse setting is preferred.
Experience working in customer service is also a plus.
Knowledge, Skills, Abilities
Able to read, write, and speak English fluently.
Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
Physical Requirements / Work Environment
Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).
Depending on the area of the building, personal protective equipment may be required, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
Must consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds may be necessary, using equipment like pushcarts, pallet jacks, and forklifts.
Regularly required to stand or walk for prolonged periods.
Ability to work overtime, as needed.
Excellent Benefits Package
Review our company's Total Rewards
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%
Tuition Reimbursement - eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Recognition Program
Charitable Gift Matching
Company Paid Parental Leave
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $42 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing efficiency in their laboratories, we are here to support them. Our team of more than 100,000+ colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Fisher Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
For more information, please visit www.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
