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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
This position works in collaboration with members of the Medicaid Administration Department, including leadership, to support the Medicaid line of business training and facilitation program. Under limited supervision, this position will collaborate with CCO leadership and internal and external stakeholders to coordinate efforts to meet contract deliverable and reporting deadlines and provide coordination and support for training and facilitation program needs by planning and organizing internal and external training efforts to meet regulatory requirements. This position will employ an effective and efficient organizational skill set to support departmental needs. This position will also collaborate with internal stakeholders in support of provider education strategies to improve quality or regulatory performance. This position will employ an effective and efficient organizational skill set to support departmental needs.
Essential Responsibilities:
Collaborate with others using departmental processes and workflows to ensure alignment and timely completion of tasks and deliverables.
Coordinate training logistics, including correspondence with presenters and participants, technical assistance with online platforms and/or arrangements for on-site venues, material preparation, and other details as required.
Collaborate with internal stakeholders and subject matter experts to develop content and utilize Articulate 360 Storyline and RISE software to create online training resources for provider audiences.
Implement workflows to procure continuing education credits for course offerings and complete associated reporting requirements.
Utilize Learning Management Software to register participants, launch training, track participation, maintain accurate participant records, and report progress.
Utilize Microsoft Teams to track workflows, manage tasks, and communicate with team members regarding shared projects.
Support departmental strategies and commitments by working across internal departments and external partners to coordinate training logistics, gather and compile data, and manage the annual training calendar.
Create, maintain, store, and track training materials, including the training content, participation details, and evaluations of the training program.
Ensure that the required documentation of training, attendance, and evaluations are gathered, summarized, and compiled for submission to the State, per contract deliverable and reporting requirements.
Maintain collaborative partnerships with key PacificSource departments and leaders.
Assume a supporting role in working with providers, the State, and other partners.
Supporting Responsibilities:
Perform day-to-day tasks for the Medicaid Administration department as needed.
Meet department and company performance and attendance expectations.
Facilitate the provision of excellent customer service to members, providers, employers, agents, and other external and internal customers.
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Perform other duties as assigned.
SUCCESS PROFILE
Work Experience: A minimum of three (3) years of experience in program coordination is required. Experience in healthcare, managed care, and/or learning and development or course content development preferred.
Education, Certificates, Licenses: High School Diploma or equivalent required. Associate degree preferred or equivalent experience.
Knowledge: Excellent organizational skills demonstrating efficient documentation methods. Demonstrated successful communication and interpersonal skills. Ability to be nimble in a fast-paced environment with competing deadlines. Demonstrated skills with the following software: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio), SharePoint, Learning Management Systems, Articulate 360 Storyline and RISE software, and data analytics software.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is possible approximately 15% of the time.
Skills:
Accountability, Communication, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
