Posted in Other about 4 hours ago.
Type: Full-Time
Location: Pittsburgh, Pennsylvania
The CRM Manager will work with enrollment and marketing specialists, academic decision support, and school leadership at Pitt Business to facilitate the use of a CRM system, such as Salesforce and Marketing Cloud.
This role will be involved in tracking prospective students within a recruitment application, an email service provider, and will oversee the data imports of prospective students.
A strong understanding of CRM system capabilities and limitations will be essential. This role will provide governance and guidance on best practices of using a CRM system, including data standardization. The ability to translate somewhat technical details of the CRM system into easily understandable language is necessary. The CRM Manager will work collaboratively with peers at Pitt Business and central enterprise CRM administrators, and thus must have the ability to work as part of a team as well as independently.
Experience in higher education is expected. Super user-level experience with a CRM and understanding of a CRM lifecycle, preferably in a student recruitment or tracking context, is preferred. However, a motivated individual with a willingness to learn could also fit this role. Experience with reporting and dashboarding tools, such as Excel and Tableau, are a plus.
Additional responsibilities will include:
Evaluates business requirements and performs moderately advanced data integration and analysis. Develops moderately advanced analytical and reporting tools utilizing integrated data. Provides technical support.
The nature of the work is typical office work and requires accurate analysis and confidentiality.
The position is primarily sedentary within an office environment. Employee will be expected to travel on campus for appointments.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
PI251875834
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