Job Description:

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  The Police Dispatcher serves as the initial point of contact for those seeking police and emergency services for the University of Miami Coral Gables campus. The Police Dispatcher dispatches routine and emergency law enforcement services; coordinates emergency medical and fire services with local agencies; answers public inquiries about university events, operations and locations; activates emergency messaging; monitors alarm systems and dispatches responders when necessary; monitors camera systems and video systems to identify suspicious activity and directs responders to investigate; and provides other general support to the law enforcement mission of the University of Miami Police Department. The Police Dispatcher performs work at demanding levels that includes multiple tasks under emergency conditions where speed and accuracy are significant factors in achieving the Department's mission. The Police Dispatcher position is designated as essential personnel and will continue to work during periods where the University may suspend normal operations due to events such as severe weather, natural disasters, special events and/or hazardous situations. The Police Dispatcher plays a vital role in maintaining a safe and secure campus environment. The position has significant responsibility for life and safety on the Coral Gables campus.

  The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.


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  • Properly categorizes incoming calls for service.
  
  
  • Initiates proper response and/or routing of calls received at the Police Communications Center.
  
  
  • Operates telecommunications equipment to dispatch law enforcement, firefighting and/or rescue crews and equipment. Continues to process information until responding units arrive on the scene.
  
  
  • Communicates information to vehicle and field personnel. Summons Coral Gables Police Department and Coral Gables Fire Department services upon request.
  
  
  • Conducts immediate record checks upon request.
  
  
  • Receives and screens routine calls for assistance or information from the public, businesses, and other government agencies. Answers general questions or refers calls to proper individual/agency.
  
  
  • Performs front desk receptionist duties when required.
  
  
  • Maintains and updates computerized and written records. Writes activity summaries,
  
  
  
  

  compiles data and prepares reports. Operates computer and CAD systems.\

  
  
  
  
  • Operates all communication systems and equipment to include specialized
  
  
  
  

  telecommunications equipment, teletype, National Warning System (NAWAS), and Security & Fire Alarm Systems.

  
  
  
  
  • Operates campus wide camera systems and video systems for real time monitoring and review of recorded information.
  
  
  • Activates Emergency Notification Network when necessary.
  
  
  • Performs other related tasks as required.
  
  
  
  
  
  

  Knowledge, Skills and Abilities for the position of Police Dispatcher refers to both individual

  
  

  Traits and acquired skills through the comprehensive training program.

  
  
  
  

  
  Knowledge

  
  
  
  
  
  
  • University of Miami Common Purpose, DIRECCT values, and Service Standards.
  
  
  • University of Miami, UMPD, CGPD rules, regulations, policies and procedures, and standard operating procedures.
  
  
  • Communications Center practices, protocols and procedures.
  
  
  • Working knowledge of Microsoft Office™ Products (especially Outlook, Word, Excel and Access).
  
  
  • Knowledge of emergency restoration procedures and communication support systems.
  
  
  • Knowledge of the operation, all communication systems, and equipment to include radio, telephone and office equipment.
  
  
  • Knowledge of Federal Communication Commission regulations and University policies
  
  
  
  

  and procedures and Coral Gables procedures pertaining to the dispatch of emergency equipment and personnel.

  
  
  
  
  • Knowledge of the geography of the University of Miami and surrounding area.
  
  
  • Knowledge of the organizational structure of first responders.
  
  
  • Knowledge of the usage of Computer Aided Dispatch (CAD).
  
  
  
  
  
  

  
  Skills

  
  
  
  
  
  
  • Skill to adapt University cultural initiatives to the Communications Center environment.
  
  
  • Skill to adapt University performance evaluation criteria to Communications Center
  
  
  
  

  management standards.

  
  
  
  
  • Multi-tasking skills.
  
  
  • Information gathering skill.
  
  
  • Skilled in rapid consolidation and dissemination of information that is accurate,
  
  
  
  

  understandable, and timely.

  
  
  
  
  • Skilled in the use of Microsoft Office applications, UM and CGPD software to include,
  
  
  
  

  but not limited to, Workday, SunGard products, and other law enforcement software.

  
  
  
  
  • Communicate in a multi-generational workforce.
  
  
  • Time management and prioritization.
  
  
  • Critical thinking skills.
  
  
  • Highly developed communication transference and synthesis skills (written/audible,
  
  
  
  

  audible/written, audible/audible, and written/written) in order to receive and send information.

  
  
  
  
  • Types 40 wpm or better.
  
  
  
  
  
  

  
  Abilities

  
  
  
  
  
  
  • Ability to speak clearly and concisely in the English language with clear diction.
  
  
  • Ability to react quickly and calmly in emergency situations and communicate effectively
  
  
  
  

  with personnel and the public.

  
  
  
  
  • Ability to take direction, work independently and as part of a group.
  
  
  • Ability to hear and simultaneously document verbal information electronically.
  
  
  • Ability to operate all Communication systems and equipment.
  
  
  • Ability to compose activity summaries, compile data and prepare reports.
  
  
  • Ability to operate the University's camera systems and video systems.
  
  
  • Ability to train new personnel.
  
  
  • Must be able to work under a high stress environment and maintain composure at all
  
  
  
  

  times.

  
  
  
  
  • Must be able to sit for an extended period of time.
  
  
  • Must be able to evaluate incoming information and prioritize responses.
  
  
  • Must be able to focus, scan, and comprehend input from several computer screens and
  
  
  
  

  camera systems and video systems.

  
  
  
  
  • Must be able to hear effectively through headsets.
  
  
  • Must be able to shift in a 24/7 work schedule, as required.
  
  
  • Communicate effectively with staff, internal and external customers, and with a
  
  
  
  

  multigenerational workforce and community by using the University's Common

  
  

  Purpose, DIRECCT Values and Service Standards in a Communications Center and law enforcement environment.

  
  
  
  
  • Operate a motor vehicle in normal conditions.
  
  
  
  
  
  

  
  Physical Requirements

  
  
  
  

  Must have the use of sensory skills in order to effectively communicate and interact with other

  
  

  employees and the public through the use of first responder's radio systems, telephone and

  
  
  
  

  personal contact as normally defined by the ability to see, read, talk, sit, stand, hear, hands to

  
  
  
  

  fingers dexterity, handle, feel or operate objects, read and write fluently in English. Must have

  
  
  
  

  clear voice diction. Physical capability to effectively use and operate various items of office

  
  
  
  

  equipment, such as but not limited to specialized telecommunications equipment, teletype,

  
  
  
  

  NAWAS Warning System, Security/Alarm System, FCIC/NCIC/NLETS Systems, and TDD deaf

  
  
  
  

  services equipment, CAD System, personal computer, calculator, copier and fax machine.

  
  
  
  

  Considerable amount of time spent sitting at a work station, and taking calls and using a radio.

  
  
  
  

  Work is predominately performed indoors within a usually quiet to moderately noisy and fastpaced

  
  

  environment. Must be able to work different shifts as required. May occasionally be required to lift, carry and/or push items weighing up to 20 lbs.

  
  
  
  

  
  Working Conditions

  
  

  
  Activity

  
  

  
  Little

  
  

  
  Occasional

  
  

  
  Frequent

  
  

  
  High Degree

  
  

  Lifting:

  
  
  
  
  
  
  
  
  
  

  Sedentary )10 lbs. Maximum)

  
  
  
  
  
  
  
  

  X

  
  

  Light (20 lbs. Maximum)

  
  
  
  
  
  

  X

  
  
  
  

  Medium (50 lbs. Maximum)

  
  
  
  

  X

  
  
  
  
  
  

  Heavy (100 lbs. Maximum)

  
  

  X

  
  
  
  
  
  
  
  

  Very Heavy (100 lbs. Plus)

  
  

  X

  
  
  
  
  
  
  
  

  Stand

  
  
  
  
  
  

  X

  
  
  
  

  Walk

  
  
  
  
  
  

  X

  
  
  
  

  Sit

  
  
  
  
  
  
  
  

  X

  
  

  Push

  
  
  
  
  
  

  X

  
  
  
  

  Pull

  
  
  
  
  
  

  X

  
  
  
  

  Stair Climb

  
  
  
  

  X

  
  
  
  
  
  

  Climb

  
  

  X

  
  
  
  
  
  
  
  

  Balance

  
  
  
  
  
  

  X

  
  
  
  

  Bend/Kneel

  
  
  
  
  
  

  X

  
  
  
  

  Reach

  
  
  
  
  
  
  
  
  
  

  Stop/Crouch

  
  

  X

  
  
  
  
  
  
  
  

  Handle

  
  
  
  
  
  

  X

  
  
  
  

  Hand/Finger Dexterity

  
  
  
  
  
  
  
  

  X

  
  

  Feel/Touch

  
  
  
  
  
  
  
  
  
  

  Talk

  
  
  
  
  
  
  
  

  X

  
  

  Hear

  
  
  
  
  
  
  
  

  X

  
  

  Smell

  
  
  
  

  X

  
  
  
  
  
  

  Write

  
  
  
  
  
  
  
  

  X

  
  

  Near Acuity

  
  
  
  
  
  
  
  

  X

  
  

  Far Acuity

  
  
  
  
  
  
  
  

  X

  
  

  Depth Perception

  
  
  
  
  
  

  X

  
  
  
  

  Color Vision

  
  
  
  
  
  
  
  

  X

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  


• Additional Job DescriptionAdditional Job Description

  
  Other Requirements

  
  
  
  
  
  
  • Must pass the critical Public-Safety Dispatcher/Call-Taker Pre-Employment test with a score of 80% or higher.
  
  
  • Completion of emergency training and/or certification may be required.
  
  
  • Must undergo and pass a thorough background investigation, Drug screening, polygraph, and Psychological examination.
  
  
  • Must complete a comprehensive training program within 3 to 6 months of employment.
  
  
  
  
  
  

  
  Minimum Education and Experience

  
  
  
  
  
  
  • High School diploma or equivalent
  
  
  • Prefer candidates with some experience in use of two way radio system
  
  
  • One year experience in a related field or in customer service setting
  
  
  • Florida Public Safety Telecommunication Certificate preferred but not required.
  
  
  
  

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:Part time
Employee Type:Temporary-Intermittent
Pay Grade:A6 Apply Now