Summary

This position is located at Consumer Financial Protection Bureau, CONSUMER RESPONSE. As a Complaint Process Monitoring Specialist, you will serve as a member of the Complaint Process Monitoring Team to understand the complexities of submission and response patterns, identify adverse process, data, and stakeholder impacts, and detect and mitigate such submissions; and develops dashboards and tools, conducts transactional reviews, and designs approaches to address and prevent such submissions.

Responsibilities

As a Complaint Process Monitoring Specialist, you will:

• Assist in creating business case documentation in support of initiatives involving Complaint Process Monitoring.


• Use analytical tools, databases, and business intelligence software (e.g., Salesforce, Python, Postgres, SQL, Tableau) to conduct research and analysis to monitor submission and response patterns. Ability and willingness to adopt and learn new tools as required.


• Support the production of weekly status reports, quality reviews, issue identification, escalation, and resolution for Complaint Process Monitoring projects; and works closely with internal and cross-Bureau business partners to understand business requirements, translate them into detailed technical specifications, and facilitate and conduct user acceptance testing (UAT) and post implementation verification (PIV).


• Perform other duties as assigned.

• Not required

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