Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Commercial Customer Service Banker in Denver, CO.

Summary:
The Commercial Customer Service Banker is the primary contact for commercial banking customers utilizing the Company's Treasury Management, depository and loan services.

Duties:

• Maintains and expands the relationship with customers by providing overall customer support services


• Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship


• Identifies products and services that meet customer's needs


• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures


• Support customers in navigating Treasury Management products inclusive of all on-line platforms


• Oversees the implementation, integration, effectiveness, and adherence to the change management process


• Assesses the impact, cost benefit and risk of proposed changes


• Coordinates the change planning and implementation process


• Manages implementation of end-to-end large scale application changes


• Maintains continuous communications with stakeholders, IT, and business teams


• Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions


• Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems


• Service customers phone and email inquiries


• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse


• Assist customers with their deposit and loan questions


• Maintain appropriate technical understanding of bank systems; Regularly attend trainings to support/expend knowledge base

REQUIREMENTS:

• Associate degree, or equivalent work experience


• Three to five years of experience in financial services industry

Preferred Skills/Experience:

• Excellent verbal, written, and interpersonal communication skills


• Outstanding customer service and problem resolution skills


• Proficient computer skills, especially Microsoft Office applications


• Experience with department-specific systems


• Advanced knowledge of departmental and bank products and services


• Technical support and/or cobrowse skills


• Preferred understanding of digital capabilities with experience in Information Technology environment


• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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