Job Description:
Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


PAS Specialist

US-OR-Portland

Job ID: 2024-31967
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Waterfront)

Overview

Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and confirm that an appointment has been kept. Copy insurance cards and/or authorization notices and verify insurance coverage. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician.

Point of Service Operations. Greet patients and confirm that an appointment has been kept. Inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician.

Arrange Care. Schedule new patient appointments on line. Obtain prior medical records and studies if appropriate. Create a medical record if needed. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Provide personal reminders to patients about upcoming appointments. Obtain and prepare OHSU medical records before scheduled appointments. Assist Casey staff with supporting administrative clinic functions including filing and pulling patient charts, sending and faxing medical records when indicated, and assisting staff with mail distribution.

Integrated Care. Arrange and order associated clinical, diagnostic, or laboratory services; obtain authorizations when necessary. Direct patients to appropriate providers for other health care issues. Complete and route direct referrals to other clinical services. Contact primary care physicians or their designees to obtain authorizations for urgent care. Schedule return appointments on line, and manually if necessary; initiate authorization requests for subsequent care.

Perform cash handling and billing duties in a timely and thorough manner. Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end of day duties following CEI protocol and guidelines (batching out cash/checks/credit card, checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconciling cash receipts per CEI policy and maintaining front office cash drawer as appropriate.

Responsibilities

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.

Basic computer keyboarding skills. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

Qualifications

Medical office experience preferred.

Ophthalmology experience strongly preferred.

Managed care experience preferred.

PI251833395

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