Chubb is currently seeking a Workers' Compensation Medical Only Claim Manager for our Northeast, New York, and New Jersey Region. The successful applicant will be managing a team of examiners who oversee workers' compensation medical only claims from Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, and New Jersey. The position will report to the New York, New Jersey, and Northeast Regional Vice President of Workers' Compensation Claims and reside in our New Haven, Connecticut office.
Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels
Train, mentor and develop staff who are at various stages of their career and experience levels
Provide advanced technical guidance on claim investigation, reserving, medical, case resolution and settlement strategies
Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues
Demonstrate advanced analytical, problem-solving and negotiation skills
Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues
Effectively control the use, work product and expenses of outside vendors
Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops
Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver professionally written, supported performance management feedback and reviews
Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans
Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability
Positively influence the team environment to maintain an elevated level of employee engagement
Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
Technical Skills & Competencies:
Strong proficiency in all areas of Workers' Compensation claims adjusting
In depth knowledge of New York, New Jersey, and Northeastern jurisdictional nuances is necessary
Elevated levels of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers
Advanced understanding of Claim Best Practices and Business Analytics
Ability to incorporate analytical data into team management
Exceptional negotiation skills and resources that will influence team results
Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation
Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
Record of success in coaching and developing staff
An ability to be flexible, imaginative and to work well in teams
Exceptional organizational, prioritization and time management capabilities
Innovative thinker with ability to multi-task, plan, and delegate appropriately
3+ years of experience in handling Workers' Compensation claims
Prior supervisory experience is a plus
Demonstrates a background in leadership
Proven record of success
Subject matter expertise in handling claims
Ability to manage claims in multiple venues and within compliance standards
Claim Adjuster licenses in Connecticut, New Hampshire, Rhode Island, and Vermont, are necessary however, it is not a requirement to post for the position.
AIC, RMA or CPCU completed coursework or designation(s) are a plus
Proficiency with Microsoft Office Products
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
