The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer's standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company-defined operational metrics.
What the Candidate Will Do
Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses
Responsible for understanding current market trends, to successfully offer pricing to customers' requests for quotes
Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
Maintain current customer rates in the Transportation Management System and up-to-date Fuel Surcharge by Customer
Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications
Responsible for confirming billing information is accurate and ready for invoicing
Basic Qualifications
High school diploma or GED equivalent
Minimum 1+ years of customer service or account management experience
Experience with Microsoft or Google systems
Preferred Qualifications
College Degree
2+ years of Transportation/Logistics experience
Knowledge of Transportation Management Systems
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
