Mobility Core Directs and manages a team of Customer or Business Service Representatives who are responsible for handling customer service requests including new or additional services, answering customer billing and service inquiries, provisioning and maintenance, complaints, sales, adjustments, service order issuance inquiries and validation of service order accuracy.
Key Roles and Responsibilities:
Manage several areas of customer service including but not limited to; retention, fraud, billing, credit, collections, activations, troubleshooting, equipment provisioning, revenue management, technical support, data support, and roaming to ensure proper productivity and quality are met.
Ensures professional and courteous representatives provide basic customer service to extend contracts and enhance the company's reputation for outstanding customer service; which may include presales and post-sales service to customers.
Plans, directs, supervises, and evaluates workflow; provides direction to employees according to established policies and management guidance.
Responsible for the day-to-day application of organizational policies and procedures; administers company policies that directly affect subordinate employees, including conduct, performance and attendance management, and disciplinary practices; and is responsible for achieving revenue and customer service objectives.
May monitor and evaluate the quality of representative customer calls.
Oversees work activities to achieve the volume expected to meet operational requirements; recognizes and recommends operational improvements.
May participate in call center initiatives such as recognition, employee engagement, and diversity.
Direct the operation flow and determine how to fix problems as they arise.
Responsible for training, evaluating, and managing performance evaluations of direct reports.
Influences decisions regarding hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Education:
Requires a Bachelor's Degree or an equivalent combination of education and experience.
Experience:
Requires 5 to 7 years of experience, including supervisory responsibilities.
Our Manager-CS Mobility, earn between $57,800 - $86,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.
And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours: 40
Time Type: Regular
Location: Lubbock, Texas
Salary Range: $57,800.00 - $86,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
