Job Description:

The Hilton Cleveland Downtown is adding to their team! They are looking for an Administrative Assistant to join their Catering, Events, and Sales team! This role is a great entry level position and to support up to 6 managers to ensure we have amazing group success! Come be a part of award-winning team and grow your career within the Hilton family!

What will I be doing?

As a Sales, Catering & Events Administrative Assistant you will be responsible for assisting our team with all administrative duties:

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Receiving and distributing all leads that come through via phone, email, or sites
• Generate proposals, contracts, BEO's, and diagrams in support of the Sales, Catering, and Event Managers
• Generate and distribute reports for the hotel team
• Handle planning with tour meeting planners and generate Banquet Event Orders and Resumes based on agreed contractual terms. Prepare and process all required paperwork to include BEO's for tours, and all other related correspondences with clients.
• Support daily distribution of BEO's, reader boards, and change logs
• Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets and functions room departments, until event conclusion
• Conduct property tours to promote facilities and services
• Work with Administrative Assistants in maintaining file room and proper stocking of Catering Marketing Collateral

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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