The Branch Operation Supervisor will work with the Branch Operation Manager to manage daily driver route assignments while utilizing technology provided by the Logistics Department. The Supervisor has the responsibility to ensure the Service Technicians meet the needs of the customers while complying with DOT regulations including time worked and time-driven as well as all applicable regulations.
Essential Functions
The Branch Operation Supervisor is responsible for understanding the P&L for his/her area of responsibility with the assistance of the BOM and is to assist in staying within the budgeted expenses and to meet the revenue goals each month for the branch.
The Branch Operation Supervisor is to perform Route Observations (up to 4 per month).
Perform vehicle Inspections on all vehicles monthly.
Actively learn and shadow BOM for proactive approach to customers, build a relationship, communicate, visit face to face and by phone, prevent issues before they become a problem, resolve any issues, and keep their business.
Ensure that the Service Technicians are in uniform, the vehicles are clean, and that both represent a professional and positive image of the company at all times.
Work closely with the BOM on understanding the Fleet maintenance team and other vendors in the area to ensure the best possible service for the vehicles and equipment (visit once or twice monthly).
Work closely with drivers and troubleshoot equipment issues.
Keep an on-hand inventory of supplies/tools and commonly needed equipment and supplies to minimize lost time due to outages while preventing an overstocked situation. Relay all needs to the BOM for final approval.
Monitor and provide performance feedback on a consistent and timely basis.
Know, understand, and comply with the regulations & permitting requirements for all entities in your area of responsibility.
Work closely with the BOM to understand every piece of equipment in your fleet.
In the event of an emergency or accident follow the protocol and have the ability to take the lead if the BOM is unavailable. Maintain a listing of emergency contacts as well as team member contact numbers.
Complete and/or check the daily, weekly, and monthly paperwork (I.e. logs, work orders, DVCR’s, payroll, downtime reports, missed services, etc.).
Must be familiar with standard Company practices and procedures when assigning routes or taking customer calls.
Must be able to solve problems, resolve differences, and prioritize and multi-task.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Ensure that drivers conform to all safety, and DOT regulations and use appropriate safety equipment.
Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner.
Coordinate with other departments.
Be able to drive when emergencies arise.
Be able to train and develop employees.
On-call nights and weekends
Leader and Facilitator.
Other duties as assigned
Knowledge and Skills
Demonstrated good decision making and problem-solving skills
Knowledge of DOT regulations
Knowledge of CDL regulations
Knowledge of multiple types of trucks
Must have the ability to prioritize and be organized
Must have a working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Education and Experience
Bachelor’s degree preferred
5 years of management experience
Transportation industry experience
Auto maintenance experience
Working Environment:
Professional appearance and demeanor
General office conditions
Some stress with multiple phone calls, problem-solving, and timelines
Some light lifting and bending
Periods of sitting
This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an “at will” relationship with team members.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
