Our client is seeking a candidate with excellent customer service and technical support to join their team.
Requirements:
Bachelor's degree (preferred) with at least one year work experience or Associate's degree in computer science, information science, or related computer area and minimum three years related work experience; degree in computer science, information science, or related computer area preferred.
Understanding of Active Directory, Print Management, Group Policy, JAMF, and Extron is preferred.
ITIL Foundations Certification preferred.
Detail oriented with proven ability to meet deadlines.
Motivated professional who is eager to grow, learn, and gain new skills.
Self-starters, team-oriented, customer-focused, positive, and committed to excellence.
Professional communication skills with the ability to work in a fast-paced environment, effectively prioritizing multiple competing tasks and demands.
Duties:
Research and respond to Tier 2 inquiries while ensuring excellent customer service.
Analyze and troubleshoot any technology related problems to maintain all technology; perform routine maintenance/repairs as needed or assigned.
Work directly with technology vendors as necessary to resolve issues.
Support computers, desktops, printers, wireless access points, cellular services, surveillance systems, doors systems, instructional technology, Crestron systems, Extron systems, projectors, televisions, document cameras, sound systems, digital signage, VOIP, network cabling/support, specialized discipline specific software installations/configuration, VPN, various collaboration tools, conference room technology, and Blackboard.
Install and configure systems & application software for Microsoft Windows, Apple Mac OS, and various mobile operating systems.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
