C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.
We operate our business to the highest standards of design, quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, interior design, and automotive. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.
About the Position:
The Estimator Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.
Responsibilities include, but are not limited to:
Responsible for providing accurate quotations to customers for their given Product Group
Meet or exceed SLA for quote turn around for their given Product Group
Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
Maintain broad knowledge of Product Group products to offer customer
Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
Document customer interactions and transactions in ERP consistently.
Demonstrate sincere desire to understand and anticipate the needs of customers
Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
Participate in educational opportunities to enhance knowledge of Product Group
Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
Effectively provide customer feedback to Team Leader
Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
Manage requests with use of.
Pricing software/online programs
Research Catalogs for product verification.
Promote product lines represented by CR Laurence, cross sell, value engineer, and exhaust all CRL options to keep order inhouse.
Exercise discretion and independent judgment during the business process:
Qualifying
Quoting
Closing
Converting (Project Managing)
Effectively maintain communication with CRL customers during all business process stages.
Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.
Qualification Requirements:
High School diploma or equivalent, Associates Degree preferred but not required
Ability to work at a fast pace and stay current with all inquiries and follow up tasks
Knowledge of general pricing and margins applied and negotiating skills
General understanding of glass systems
Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
Must be organized and have the ability to prioritize effectively
Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
What CRL Offers You
Hourly Range: $24.50 - 29.50
Highly competitive base pay
Paid time off
10 Holidays (inclusive of 2 floating holidays)
Market competitive 401(k) match
Industry-leading medical, dental, and vision benefits
Short-term and long-term disability coverage
Life Insurance
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.
C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.
