Imaging, Configuration, and Troubleshooting: You'll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
Documentation and Reporting: As an engineer, you'll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
Solution-Oriented Approach: You'll actively engage with clients, working together to devise innovative solutions that enhance services. Your ability to think critically and propose improvements will be highly valued.
Stay Current with Technology: The ever-evolving tech landscape demands that you stay informed about the latest technologies Key offers. Your curiosity and adaptability will drive success.
On-Site Presence: This role is not remote. You'll be based either at Key Tower or 4900 Tiedeman, ensuring a strong on-site presence.
Required Skills
Experience: A minimum of 5 years in technical support within a computer support environment. However, we'll consider less time if you demonstrate a natural aptitude for the role.
Education: An associate degree in computer science and/or business, or equivalent work experience.
Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.
Essential Job Functions
Platform Support: Engage in supporting Key's computer platforms across corporate, campus, and data center locations.
Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.
Asset Management: Track corporate IT assets throughout their lifecycle.
Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.
This role offers a dynamic blend of technical expertise, customer interaction, and problem-solving.
Top 3 things manager is looking for in candidate. •
Reliable, OnTime, Quick Learner, Basic Computer Technical skills, ability to troubleshoot computer problems and follow technical documentation instructions. These engineers will be well-rounded in the Microsoft Desktop practice, as well as Azure VMs, Printing and general Desktop engineering.
Seeking Sharepoint and File Sharing engineering strengths for data labeling and classification, and Azure VM engineering.
