Job Description: Universal Weather & Aviation, Inc.
Full Time US UWA Technicians Cincinnati, OH, US
Salary Range: $21.00 To $23.00 Hourly
Job Details
Mission Advisor – Accepting candidates in the Cincinnati, OH & Tri-state area only
Location: In-office Opportunity
Schedule: Full Time
About Universal
Universal is a global community that supports professional business aviation. As a member of that community, your daily work touches upon world events, history-making initiatives, and the lives of people around the world. Our employees succeed through teamwork, commitment, integrity, and innovation. Working together, they both solve and prevent problems. They reduce risks that could impact our internal and external customers.
Together, we are Universal.
We care about our global community that touches more the 30 countries and thousands of people worldwide.
We care about regulations, and details, and the outcomes of our actions.
We know that through our care we help our clients achieve successful missions.
We are Universal.
We move organizations that then move the world.
Job Summary
Mission Advisor is responsible for facilitating the operational success of all mission-related activities by applying exceptional customer service skills. Ensure services are professionally arranged in a timely manner in accordance with all applicable policies, procedures, regulations and client preferences by collaborating closely with external vendors and suppliers, internal team members and other departments. Coordinate directly with Universal’s clients on all aspects of their aviation and operational needs; captures these needs and develops them into a functioning plan to facilitate requirements. Perform other duties as assigned to ensure the successful completion of client missions.
Essential Duties and Responsibilities
Communicate directly with clients to process new trip write-ups and revisions (basic and complex) under minimal supervision.
Provide clients with current and accurate information during all aspects of the trip load process.
Disseminate initial production service requests to vendors and other service providers as documented in the trip write-up process and indicated in proprietary mission support system.
Communicate directly with vendors and service providers to complete service confirmations for requested products and services as documented in the trip write-up process and indicated in proprietary mission support system.
Review inbound messages from vendors and clients and respond to requests and assign appropriately in proprietary mission support system.
Collaborate with other Universal departments for internal product and service requirements to include, but not limited to flight plans, weather, crew accommodations, and regulatory services.
Monitor Mission Support System to ensure all details are completed and all services are acknowledged and confirmed in a timely and efficient method according to client preferences, required lead times, curfews, operating hours, and other time driven factors.
Conduct trip reviews; check messages and requests before transmission and thoroughly review each folder upon completion of the assigned task to ensure accuracy; maintain high level of quality as defined by individual quality and productivity performance measures.
Identify issues and work with peers and management; assist in development of solutions to improve quality of service.
Complete other duties and projects as assigned.
Qualifications and Requirements
Ability to perform all primary tasks and responsibilities of a Mission Services Coordinator.
Some college or equivalent military experience preferred.
FAA Dispatcher License or Air Traffic Control certification preferred.
Minimum of three (03) years of work experience; experience working in the aviation industry a plus.
Experience as a scheduler or dispatcher in a flight department a plus.
Intermediate to advanced trip write-up skills; requires minimal supervision to complete trip requests and trip revisions.
Must be proficient and capable of working in a computerized office environment including:
Knowledge and skill in the Microsoft Suite including Word, PowerPoint, and Outlook.
Demonstrated keyboarding skills.
Proficiency in navigating multiple proprietary databases simultaneously to service clients in a timely and efficient manner.
Ability to apply attention to detail to ensure accuracy of data entered into proprietary trip support system.
Ability to use a multi-line telephone to include, but not limited to placing calls on hold, transferring calls, and setting up conference calls.
Ability to apply basic math skills to accurately calculate flight schedules.
Ability to apply military time using 24-hour clock.
General knowledge of geography and the ability to determine how it relates to travel.
Other Information
Open floor plan with cubicles in a team based call center environment.
Rotating shifts in 24/7 365 days a year environment.
Domestic travel (= 10%) may be required.
Benefits
New full-time employees are eligible for benefits at the first of the month following 30 days of employment.
Benefits include:
Voluntary
Medical – choice of up to 4 plans depending upon your location, full mental health benefits
Dental – includes adult orthodonture options
Vision
Supplemental Life Insurance
401K Plan with company matching contributions
Company Provided
Life and disability coverage
Employee Assistant Plan
Paid Time Off (Vacation, Sick Time and Floating Holiday)
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
