The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times. You will perform a wide variety of duties related to the reception and registration of patients. This position will provide support to our Physical and Occupational Therapy Department.
Duties and Responsibilities
Role model our Core Values of being patient-centered, team focused, service driven, accountable, and innovative.
Verify appointment and insurance information; enter registration information into Medent.
Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment. information; may need to explain insurance eligibility criteria and explain coverages to patient.
Collect copays, balancing cash drawer, and logging weekly/monthly totals.
Collect past due monies due to Excelsior.
Answer and route phone calls.
Work closely with therapists and patients to assist in the scheduling process.
Act as a liaison between the patient and the billing department regarding billing issues for patients.
Pull registrations through the patient portal.
Verify referrals and authorizations prior to confirming patient scheduling appointment(s).
Process check-out patient paperwork at completion of visit.
Schedule follow-up appointment as needed.
Apply knowledge of medical terminology, specifically orthopedic terminology.
Perform any other duties assigned.
Hours: Rotating schedule:
Each PSR will have 2 opening shifts and 2 closing shifts Monday through Thursday each week.
Opening shifts will be scheduled between 6:30am -7:30am and end between 2:30pm/3:30pm.
Closing shifts start between 10:30am and 11:30am and end between 6:30pm and 7:30pm.
Fridays are always scheduled between 8:30am and 4:30pm.
Schedules provided every 2 weeks.
Requirements and Qualifications
Exceptional customer service skills including professional written and verbal communication.
Associates degree preferred; high school diploma or GED required.
1+ years medical office experience; patient registration experience desired.
EMR experience required; MEDENT preferred.
Physical Demands
Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
Occasional standing and walking required.
Occasional lifting and carrying items weighing up to 10 pounds.
