<span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">As the <b>Health Senior Engineer - Dynamics CRM</b>, you will bring a comprehensive approach to software development across the Microsoft Dynamics CRM product, workflows, and services. You will be responsible for designing, developing, and implementing CRM solutions that enhance our customer relationships, improve Data quality and business processes. Your role is crucial in driving the desired outcomes for seamless Agent experiences across our multiple lines of businesses. You will harmonize business requirements by conducting code reviews, unit testing, and debugging to ensure the delivery of high-quality <span style="font-family:Arial,Helvetica,sans-serif;">software solutions that meet the highest standards of quality.<br><br>This role is <strong>remote eligible</strong>, which means you would work virtually from home or another US based non-Best Buy Health location.</span></span></span></span></span><br><br><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial=""><b>What you'll do</b></span></span></span></span><ul><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Monitor and optimize Dynamics CRM systems performance, ensuring scalability and efficiency</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Champion a quality-driven mindset, providing insights on quality/risk tradeoffs throughout the product lifecycle</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">designing, developing, and implementing CRM solutions that enhance our customer relationships and improve business processes</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Mentor team members on development best practices, techniques, and foster a quality-centric culture through collaboration</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Validate business requirements by transforming them into well-defined technical tasks for efficient execution in sprints</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Triage issues, manage defects, and work closely with Product and Quality team members to resolve bugs and ensure quality across the Dynamics Platform</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Drive and coordinate the work performed by the Quality Engineering team, within onshore and offshore processes and teams.</span></span></span></span></li></ul><br><span style="font-size:12pt"><span new="" roman="" times=""><b><span style="font-size:11.0pt"><span arial="">Basic qualifications</span></span></b></span></span><ul><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">3 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Bachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">3 years of experience with CRM platforms, including Microsoft Dynamics</span></span></span></span></li></ul><br><span style="font-size:12pt"><span new="" roman="" times=""><b><span style="font-size:11.0pt"><span arial="">Preferred qualifications</span></span></b></span></span><br> <ul><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">5 years Software Engineering related work experience preferred</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">3 years of experience working with and understanding CRM customer service processes. </span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">3 years experience working and understanding dynamics customer engagement, field services, and lead management.</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Experience working in a regulated environment 2 years</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">5 years experience with CRM platforms - Microsoft Dynamics</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">3 years experience understanding of CRM processes, including customer service, sales, and marketing</span></span></span></span></li><li style="margin-left:8px"><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">3 years experience demonstrating Call Center function to be able to perform tests from Agent and Supervisor personas.</span></span></span></span></li></ul><br><span style="font-size:12pt"><span style="line-height:107%"><span new="" roman="" times=""><b><span style="font-size:11.0pt"><span style="line-height:107%"><span arial="">What's in it for you</span></span></span></b></span></span></span><br><br><span style="font-size:12pt"><span style="line-height:107%"><span new="" roman="" times=""><span style="font-size:11.0pt"><span style="line-height:107%"><span arial="">We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.</span></span></span></span></span></span><br><br><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Our benefits include:</span></span></span></span><ul><li><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Competitive pay</span></span></span></span></li><li><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Generous employee discount</span></span></span></span></li><li><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">Physical and mental well-being support</span></span></span></span></li></ul><br><span style="font-size:12pt"><span new="" roman="" times=""><b><span style="font-size:11.0pt"><span arial="">About us</span></span></b></span></span><br><br><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span style="background:white"><span arial=""><span style="color:black">Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.</span></span></span></span></span></span><br><br><span style="font-size:12pt"><span new="" roman="" times=""><span style="font-size:11.0pt"><span arial="">As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™</span></span></span></span><br><br><b><span style="font-size:11.0pt"><span style="background:white"><span arial="" style="font-family:"><span style="color:black">Affirmative action</span></span></span></span></b><br><br>Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207591" target="_blank">HERE</a>.<br><br><strong>Reasonable Accommodation</strong><br><br>Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.<br><br>To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207598" target="_blank">HERE</a>. <p> Position Type: Full timePandoLogic. Keywords: CRM Engineer, Location: Boston, MA - 02108