Waldorf Astoria is looking for a In Room Dining Server to join the Food & Beverage Team at this gorgeous Atlanta property!
Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms ( 127 guest rooms plus residences ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
• Classification: Full-Time
• Shift: Various -must have availability to work weekdays, weekends, and holidays.
Want to learn more? Hotel Website , Facebook , Instagram
What will I be doing?
As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Set up room service trays and tables to prepare for incoming orders
Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
Present checks to guests and obtain payment
Return payments/signed checks to order taker
Perform order taker duties and answer room service telephone, as needed
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Ensure knowledge of menu and restaurant promotions and specials
Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
Ensure guest satisfaction throughout the meal service
Ensure serving station is well-stocked at all times
Maintain room service department areaat all the time
Deliver amenities as requested by coordinator
Knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
Make sure that all silver and glasses are clean, spotless and polished
Double check list of items before "sending"
Make sure all ordered items on room service cart and checkare accounted forbefore presenting it to the guest
Set up cart according to ordered items and prepping for next shift
Support the coordinator as needed
Verify guest satisfaction with each delivery
Anticipate guest needs, to ensure guests never have to ask for assistance
Attend all food and beverage training classes
Wish each and every guest a warm farewell and thank them for staying with us
Check out room service keys at start of shift and return room service keys at the end of shift
Following the posted opening and closing duties and side work sheet
Attend daily pre meal/communication meeting
Attend monthly department meeting
Other duties as assigned
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
