Posted in Automotive about 11 hours ago.
Type: Part-Time
Location: McHenry, Illinois
Mom & Baby Division
Who you are:
You consider yourself a customer service professional with experience in phone-based support, specializing in resolving issues and assisting customers with troubleshooting breast pump equipment and techniques.
You have a minimum of one year’s experience in a call center position
You thrive on meeting call quotas and consistently achieve goal statistics.
You possess the fine art of balancing the quality of the call with the quantity
You are open to a temporary position.
Minimum one year experience as a call center Customer Service Representative; measured by metrics desired.
Strong multi-tasking and computer skills to navigate multiple systems.
Ability to cope with a fast-paced environment.
Ability to resolve issues using problem-solving logic and troubleshooting skills.
Flexible and team-oriented
Excellent verbal and written communication skills
Ability to manage multiple conflicting priorities.
Essential Job Responsibilities - Temporary Part-Time Customer Service Representative (Mom & Baby)
Professionally resolves issues by phone in accordance with company policies and procedures
Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions.
Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of Medela and our customers.
Conducts detailed product resolution specific to warranty guidelines.
As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints, including any instance of injury
Collects and maintains customer records as part of the customer relations management software.
Investigates and resolve product and return inquiries
Routinely achieves department metrics.
Research order fulfillment requests and investigates status inquiries.
Actively assists in problem-solving; achieves first-call resolution.
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