For over 40 years, RION Equipment has attracted the most talented individuals in the material handling industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave - we offer stability and growth while encouraging a work-life balance.

RION Equipment is looking for a Manager of Service that will have overall responsibility for the critical issues of branch operation and profitability. The Manger of Service is also responsible for developing and maintaining proper business relationships with customers and manufacturers creating a trusting relationship thereby promoting retention and loyalty.

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com 402-891-7555.

PRIMARY JOB DUTIES:

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.

• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.

• Makes policy and work decisions based upon best interest of RION Equipment and customer.

• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.

• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation. Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

• Develops and expands relationships with existing clients by analyzing financial needs in order to sell and cross-sell products and services in support of established branch revenue/profitability and customer acquisition/

retention objectives. Resolves escalated customer issues. Follows-up on customer satisfaction survey results. Responsible for annual revenue growth

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurance

• Paid Vacation and Holidays

• Company-paid Basic Life Insurance

• Supplemental Term Life Insurance

• 401(k) with Match

• Tuition Reimbursement and In-house Training Dept.

• Paid Military Leave

• Short and Long-Term Disability

• Safety Glasses and Boot Program

ABOUT RION EQUIPMENT:

RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970's. This change in our business means great things for potential candidates. We're growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products, including:

• Cat Lift Trucks

• Mitsubishi Forklifts

• Jungheinrich

• Taylor Big Red

• Shuttlewagon Mobile Railcar Movers

RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.