Production & Distribution Coordinator



Location: Scripps Ranch, CA 92131


Hours: Monday - Friday 8:00am - 5:00pm, with the possibility of 2-3 hours of OT a week


Pay: $22 - $25/hr


Temp-Hire


The Production & Distribution Coordinator provides daily support to the Production & Distribution Services Department in an effort to provide customers with prompt and accurate Explanation of Benefits (EOB), check distribution, communication, follow-up, and other related services.


Job Duties:


• Participate as a team member of the Production & Distribution team to provide internal/external customer service including; completing daily assigned tasks, providing process improvement feedback, managing workload, supporting co-workers as needed.


• Prints and distributes client communications, including but not limited to information kits, envelopes, mail service order forms, EOBs, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal and CMS regulations.


• Follows through on pending internal/external requests to ensure they are completed in a timely manner.


• Provides internal support for ad-hoc requests including, mail merge, letter projects, check printing and mailing, mailing, Salesforce case requests, verifying accuracy while reducing error rate.


• Alerts management to outages, priority issues, reoccurring problems, and patterns with internal/external requests.


• Ability to complete assigned cases from leadership in a timely manner, prioritizing requests as needed to meet target deadlines.


• Creates and/or revises existing process documentation and procedures as required.


• Adheres to standard operating procedures and workflow process which include internal forms/documentation, systems, processes, and metrics.


• Supports internal department's implementation process including; Salesforce case completion, member letters, all forms of checks, quality assurance, inserts, and documents.


• Maintains awareness of prefunded postage balances, credits, and debits. Initiates postage requests as needed.


• Maintains tracking of materials used daily such as envelopes, paper stock, preprinted stock, and formularies. Initiates reorders as necessary.


• Responsible for reviewing and adhering to department's SOP for escalation and notification procedures.


• Assist with departmental projects as requested.


Qualifications:


• High School Diploma or GED


• 2+ years previous copy and distribution experience


• Intermediate knowledge of MS Office Suite - Word, Excel, PowerPoint


• Ability to manage and learn new copier systems


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.