PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
As PayPal.com's senior manager for content, you'll play a critical role by providing strategic direction, editorial oversight, and inspiration for a high-performing team of content designers who work side by side with experience designers, engineers, and product managers. You'll also be managing resources and helping team members craft compelling content strategies.
Job Description:
What you need to know about the role
PayPal.com is the "front door" to PayPal, but it's much more than a façade. Naturally, the website provides information that helps people understand who we are, how our products work, and what we can do for them. But even more core to PayPal's mission, PayPal.com helps people make the most of their money every day. It helps them take care of their financial wellness, solve problems, conduct business, make important decisions, and stay informed. It must be built with deep customer empathy, guided by data, and it must be a simple, beautiful, and highly relevant user experience, with excellent content at its core.
As PayPal.com's senior manager for content, you'll play a critical role by providing strategic direction, editorial oversight, and inspiration for a high-performing team of content designers who work side by side with experience designers, engineers, and product managers. You'll also be managing resources and helping team members craft compelling content strategies.
You have a deep understanding of content as a business asset. You know how to deliver content that results in sign-up and lead-generation conversion events for prospects and customers and have a strong grasp of how to craft narratives to drive engagement and retention.
Meet our team
We're a content design and copywriting team responsible for updating the marketing pages on PayPal.com. We're highly collaborative and energetic as we juggle multiple projects.
You're the ideal candidate if:
You thrive in a complex and high-energy environment
Your natural curiosity guides you to listen, make connections, and invite collaboration while leading and developing a team
You're comfortable pivoting as priorities change
You possess deep customer empathy, and the ability to scale and think globally.
You adroitly manage expectations of senior stakeholders
Your day to day
Lead and grow a team of Content Designers including line management, performance management, and professional development
Determine the best team strategy and staffing model that will align our business needs as well as with individual strength and growth areas
Drive the definition of a clear and actionable strategic direction for content on PayPal.com (and other PayPal digital properties)
Manage team resources, including project scoping
Inspire content designers on your team to deliver against the strategy and to PayPal standards
Use data and research to measure the effectiveness and of the content strategy and pivot as needed in real time
Be an arbiter of best practices in grammar, messaging, terminology, writing, and style
What do you need to bring
5-7 years managing and developing content designers and content strategists working on cross functional teams in matrixed and/or global organizations
Experience in both hiring and managing teams
A track record of building and transforming relationships withcustomers through skilfully crafted narratives
Strong execution skills to deliver excellent work on short timelines
Deep understanding of what makes a great customer experience on web and mobile
Skillset to drive content performance and identify opportunities for continuous improvement by assessing performance data, customer research and feedback, market trends
A history of knocking down organizational obstacles and building sustaining frameworks and partnerships
Experience with e-commerce or financial technology industry a strong bonus
Familiarity with Figma and basic web production processes
Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field
Experience in financial services, payments, B2B or B2C e-commerce is preferred
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
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PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $99300 to $216040
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
