The launch of Tropicana Brands Group represents an exciting fusion of some of the world's most beloved and up-and-coming brands in the juice category, including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a joint venture between PAI Partners and PepsiCo, our new company blends the best of two worlds: one steeped in industry-leading expertise and the heritage of prestige juice brands, and another rooted in a true entrepreneurial, agile mindset.
With a global footprint of more than 2,000 associates that spans North America and Europe, we are proud of our industry-leading capabilities in areas that include innovation, R&D, manufacturing, distribution, sales, marketing and nutrition expertise.
The company's focused on the vision to quench the world's thirst for more delight and nourishment, while continuing to build upon the many important diversity, sustainability, local community and philanthropic activities that our people and brands have historically supported.
Key Responsibilities:
Tropicana Brands Group is looking for a highly qualified Customer Logistics Specialist to work with our Senior Operations Manager to support day-to-day logistics operations and ensure the company's goals and initiatives are met.
We are seeking a highly organized and experienced Customer Logistics Specialist to manage day-to-day logistics operations within our 3PL warehouse. The role will be responsible for coordinating with Customer Service, Inventory Specialists, Transport, and the Warehouse team to ensure seamless inventory flow, accurate order fulfillment, and strong business partner relationships. The ideal candidate must possess strong communication skills and have experience with SAP, WMS, and EDI, managing chilled inventory.
Additional Responsibilities:
Cross-functional Coordination: Serve as the central point of communication between Customer Service, Inventory Specialists, Transport, and the Warehouse team to ensure timely and accurate logistics operations.
Inventory Management: Oversee chilled inventory within the warehouse, ensuring accuracy, proper storage conditions, and efficient stock rotation.
EDI Management: Troubleshoot and manage EDI transactions, ensuring accurate and timely data exchange between the warehouse and external business partners.
SAP & WMS Operations: Utilize SAP and WMS platforms to track inventory, manage orders, and maintain data accuracy in real time.
Business Relationship Management: Build and maintain strong relationships with warehouse business partners, ensuring alignment on service level agreements (SLAs) and addressing any concerns proactively.
Collaboration with Transport Team: Work closely with the transport team to ensure timely dispatch and delivery of goods, resolving any transport-related challenges.
Issue Resolution: Proactively identify and resolve issues related to inventory discrepancies, EDI failures, or order fulfillment to ensure customer satisfaction.
Performance Monitoring: Track and report on key performance indicators (KPIs) such as inventory levels, order accuracy, and delivery timelines, and drive continuous improvements.
Compliance: Ensure compliance with food safety regulations and protocols for the handling and storage of chilled goods.
Requirements:
Minimum of 3-5 years of experience in logistics or warehousing, preferably in a chilled or temperature-controlled environment
Must be located in the Brockport, NY area or willing to relocate
Willingness to be onsite daily in Brockport, NY in an office-based and chilled-warehouse environment
Proficiency in SAP and Warehouse Management Systems (WMS) is essential. Experience with EDI troubleshooting is required
Proven ability to collaborate effectively with cross-functional teams including Customer Service, Inventory, Transport, and warehouse staff
Strong verbal and written communication skills are essential for liaising with internal teams and external partners
Understanding of logistics, inventory management, and customer service processes
Strong problem-solving skills with the ability to analyze data and drive operational improvements
Familiarity with compliance standards for chilled goods or food safety regulations preferred
Willingness to travel as needed to meet with external partners
Must have permanent, unrestricted U.S. work authorization (citizen, green card, or unrestricted EAD)
Benefits Overview:
TBG is pleased to offer you a comprehensive benefits package which includes medical, dental, vision, company provided life, STD and LTD insurance. In addition, you may also elect to participate in voluntary life, accident, hospital, and critical illness coverages. This position is salaried overtime eligible with a targeted annual salary of $67,000 annually.
