Education Support Services (ESS), in the Faculty of Arts and Sciences (FAS), provides world-class audiovisual and instructional support, training, and consulting services to faculty, staff, and students. The team supports the school's mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.
ESS comprises five service groups: Assistive Technology Center, the Language Center, Teaching & Learning Support, Integrated Audiovisual Services, and Event & Media Production. This role will be a part of the Teaching & Learning Support team.
The Multimedia Technician provides multimedia AV support for Harvard courses and events offered by the Faculty of Arts & Sciences. This includes videography, setup, and breakdown of equipment, urgent AV troubleshooting during classes, and event support. Work will be assigned by department coordinators based on available shifts. Training on equipment, workflow, and space will be provided by ESS.
Position Description
The Multimedia Technician will:
Support faculty, students, and staff in the use and care of classroom multimedia, including video projection from a variety of sources, audio reinforcement in large lecture classrooms, basic troubleshooting of sound systems, and digital video capture as directed by ESS team leaders Assist faculty, students, and staff with projection of teaching materials from PowerPoint, Keynote, Google Sheets, YouTube, and other media sources
Ensure prompt and professional communications with instructors, staff, and students Take direction from ESS staff and leaders on assignments, policies, and protocols Help coordinate multimedia technology for course and event support
Check out AV equipment and transport to and from classrooms
Set up AV equipment to begin recording classes in a timely manner before each class begins Strike AV equipment once class has ended and check equipment back into the main office
Record teaching in classrooms and labs, panning and zooming to capture instructor movement and use of writing surfaces as required
Ensure high-quality audio and video recording Help with maintenance of AV equipment
Provide availability to shift coordinators to assist with scheduling in a timely manner Provide coverage for colleagues during absences
Basic Qualifications
High school graduate or equivalent technical school
At least six months of experience with audio, video, and/or multimedia technologies
Working knowledge of computer hardware, software, and connections to external devices
Additional Qualifications and Skills
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Professional or educational background in multimedia or a technology-related field a plus
Familiarity with lavaliers, handheld mics, Shure wireless microphones, Panasonic and/or Black Magic HD video cameras, HD LCD projectors, Crestron/Extron integrated room control systems, and assistive listening systems preferred
Familiarity with projecting content from Microsoft Windows, Mac, and internet media sources
Ability to manage multiple tasks simultaneously and meet deadlines
An employment record of reliability and strong attendance
Ability to work with a range of clients and develop team solutions to service problems in a client- friendly and professional manner
Strong customer service orientation
Excellent communication skills
Working Conditions
This position is based in Cambridge, MA.
Some evening and/or weekend shifts may be required.
Additional Information
We regret that we are unable to provide visa sponsorship for this position.
All formal offers will be made by FAS Human Resources.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
