Job ID: 2024-5310 Type: Full-time Exempt, Salaried # of Openings: 1 Category: Information Technology Dayton, OH (Wright Patterson AFB)
Overview
Dine Source is seeking a ServiceNow Administrator to join our team to provide leadership and management to advance infrastructure, capabilities, and technologies for our clients. The ideal candidate will be tech-savvy having experience to include but not limited to managing large teams, customer engagement, problem solving skills, DevSecOps, cloud providers and technologies, delivering solutions to meet organizational goal and objectives, and is able to work with experienced technical teams and in-turn communicate with non-technical employees and customers.
Responsibilities
Implement/configure ServiceNow modules for many different DoD clients. Modules include ITSM, ITOM, SPM, and Software Asset Management.
Be able to understand client requirements and craft solutions with OOB ServiceNow solutions and determine when a custom approach is necessary.
Working with clients on training and education on the ServiceNow platform. This may require developing training work sessions to better prepare the client for the transition to using ServiceNow.
Day-to-day maintenance/administration of the ServiceNow platform. This could include managing permissions, Single Sign-On configurations, groups, adjustments to forms/tables, managing a service catalog and portal, transitioning users to Next Experience in ServiceNow, use Flow Designer to develop workflows, and managing upgrades in a SaaS environment.
Build ServiceNow solutions within our innovation’s lab to as part of demonstrations to show our capabilities to possible future clients
Perform other duties as assigned.
Qualifications
Experience with the ITSM and ITOM modules
Knows Flow Designer and can create custom actions
Knows JavaScript
Familiar with ServiceNow business rules and events
Know how to manage the Service Catalog and modify the Service Portal
Knows the approval process in ITSM
Has used the Catalog Builder and Studio.
Understands the “dot walk” term in ServiceNow
Can create a custom table in ServiceNow and apply ACL (Access Control)
Written and Oral communication
Self-starter, work independently and within teams
Active Secret Clearance
Certified System Administrator (CSA) is preferable and Certified Application Developer (CAD) is optional
This contractor and subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Equal Opportunity Employer, including disability/protected veterans
