The E-commerce Marketplace Coordinator is responsible for supporting the daily operations of online marketplaces like Amazon and eBay. This role involves managing product listings, site merchandising, and resolving errors to ensure a smooth customer experience. The Coordinator will collaborate with cross-functional teams to launch new products, analyze performance, and optimize marketplace strategies. Strong organizational, technical, and communication skills are essential.
Essential Duties & Responsibilities
Manage product listings, including content updates, catalog management, and error resolution.
Support product launches by gathering content requirements, setting up listings, and addressing post-launch issues.
Collaborate with cross-functional teams to analyze marketplace performance, identify opportunities, and optimize strategies.
Maintain data integrity, resolve errors, and improve processes for efficiency.
Manage vendor relationships and external agencies.
Ensure compliance with marketplace guidelines and address brand/IP infringement issues.
Develop and maintain A+ content.
Triage and resolve issues, including Seller Support tickets.
Conduct regular catalog reviews to identify low-performing products and make recommendations for improvement.
Support weekly meetings with the marketplace team to discuss priorities, address roadblocks, and review KPIs.
Manage marketplace email correspondence.
Stay updated on marketplace requirements, trends, and product updates.
Meet deadlines, prioritize projects, and communicate any at-risk items to leadership.
Skills & Knowledge
Bachelor's degree with 2-3 years of experience in business, digital marketing, communications, project management, or customer insights.
Experience with Amazon Seller Central, eBay, and preferably Jungle Scout, Rithum, or similar tools.
Proficiency in Microsoft Office Suite, especially Excel, Word, PowerPoint, and experience working with large data sets.
Strong organizational skills with attention to detail.
Proactive personality and excellent communication skills.
Ability to collaborate effectively with various stakeholders.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $30 - $33 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
