Description: Our client is currently seeking a Technical Support Engineer II
Overall Responsibilities:
This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.
Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.
Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
Identify and escalate issues affecting part damage.
Excursion Support - Provide support of key field campaigns and failure investigations.
Top Daily Responsibilities:
Perform Special Damage Inspections/Repairs of Critical Parts
Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to ensure parts are truly damaged. This inspection would involve up to 100 parts per week
Repair of Damaged Parts
Cleaning of thermal Paste for CPUs
Straightening bent connectors
Replace missing parts - CPU carrier frames, dust covers etc.
Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center
Mandatory Skills/Qualifications:
Education: Bachelor's Degree or equivalent experience in technical field
3+ years' experience in technical field
General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
1st Level Failure Analysis (FA) ability for electronic parts
Familiarity with typical mechanical defects of electronic components and hardware
Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
Familiarity with simple inspection equipment such as stereo microscopes and ring lights
Ability to use a PC to record / report data
Ability to write process instructions/ SOPs
People Skills to work with and influence others
Strength: Medium to heavy materials handling required (e.g., Lifting, pushing/pulling etc.)
Non-Essential Skills/Qualifications:
Quality Assurance background in the electronics industry
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Contact: psrivastava04@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
