This position is responsible for the supporting the Employee Health & Benefits and Business Insurance service teams while managing professional and efficient coordination of phones, visitors, and mail. This role also handles a variety of other clerical duties including, but not limited to, scanning, electronic filing and desktop publishing.
Essential Duties & Responsibilities
Provide administrative and operational support for the Employee Health & Benefits service team
Coordinate and calendar carrier meetings
Gather data, update and maintain information within BenefitPoint
Create and maintain benefit contacts within BenefitPoint
Provide clerical functions to the client service team for marketing/renewal presentations, open enrollment communications and other client presentation materials
Provide support for other projects assigned
Provide administrative and operational support for the Business Insurance service team
Download various policy documents from carrier website for Business Insurance department and bring into document management system
Identify and scan client policies, endorsements, certificates, and other correspondence into the appropriate agency management systems
Filing into ImageRight and creating tasks within the system
Perform basic research in Sagitta
Develop good relationships with others on the client service teams
Handle Reception Desk duties:
Promptly and professionally answer incoming calls and direct to the appropriate associate
Greet visitors as they arrive, offer parking validation, request visitor to login and inform the appropriate associate of their arrival
Handle all incoming mail and inter-office mail
Maintain conference room calendar and assist with meeting set-ups and take downs
Assist with clerical tasks to include copying, faxing, mailings, assembling binders and production of client ID cards
Education and/or Experience
Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks, adjusting priorities often, and managing frequent interruptions.
In addition, the following is required:
Bachelor degree.
Must type a minimum of 65wpm and be skilled (intermediate level) in using MS Office software; preferably version 2016.
Basic math and professional level business writing skills.
Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) in creating presentations and documents, including database and spreadsheet data entry. The ability to operate standard office equipment.
Excellent phone personality and neat appearance.
Skill in organizing resources and establishing priorities.
Alert, positive and approachable demeanor.
Must be dependable, possess a strong attention to detail and enjoy working in a fast paced team environment.
Work Environment & Physical Demands
Ability to use computer keyboard and sit in a stationary position for extended periods.
Work is performed in a typical interior/office work environment.
The applicable hourly rate range for this role is $24.83 to $25.81.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
