The Administrative Assistant provides administrative support to the claims team to ensure the efficient operation of the team, including handling incoming and outgoing mail.
The Administrative Assistant also completes specific claims-related responsibilities including performing a range of clerical tasks, maintaining databases and spreadsheets, conducting research, preparing reports, handling inquiries, receiving/screening/keying paper claims, and other activities that require knowledge of program operations, policies, and processes.
Responsibilities & Duties
Provide Administrative Support to Manager and Team
Maintain files, reports and other data, including aggregating data from multiple sources and uploading documents to various systems within Alliance
Manage organizational and departmental records and report on activities involving implementation of program objectives using existing procedures or devising new methods as necessary
Assign correspondence to appropriate individuals for preparation of replies
Review completed assignments for conformity with instructions, attachment of pertinent reference materials and general completeness
Writes, edits, or coordinates the preparation of correspondence or other printed material according to well established standards or readily available sources
Maintain records in Alliance Claims System (ACS) and Salesforce systems as assigned
Develop and/or revise work procedures and methods including necessary form design
Support Data Maintenance and Reporting
Collect data and research various systems to cross check and verify information
Develop/Maintain departmental spreadsheets and databases
Assist with preparation of departmental dashboard representing department/team performance
Assist with tracking reports for departmental supervision activities
Paper Claims Handling
Receive and document paper claims received from providers
Maintain record of providers with active approved Paper Claims Submission Request forms
Screen received paper claims to determine if documents should be keyed into Alliance Claims System (ACS) or mailed back
Key appropriate claims with accuracy and following legal document guidelines
Mail back with appropriate correspondence when claims should not be keyed
Outreach to providers regarding EDI availability and configuration
Document in SharePoint all data regarding claims received, keyed, mailed back
Minimum Requirements
Education & Experience
High School diploma or equivalent and four (4) years of progressively responsible secretarial /administrative experience including 2 years of administrative or office management experience involving substantial public contact, information gathering, and writing experience;
or
Completion of a two year Business Administration program and 2 years of related experience;
or
Completion of a bachelor’s degree in Business Administration, Public Administration, or other related fields
Knowledge, Skills, & Abilities
Knowledge of office management techniques.
Knowledge of Microsoft Office products.
Skill in communicating, both verbally and in writing.
Skill in organizing workflow and coordinating activities.
Skill in developing presentations, presentation materials, and reports.
Ability to use audiovisual equipment and to train others in its use.
Ability to establish and maintain effective working relationships with subordinates, peers, management, and the general public.
Ability to coordinate a variety of resources in gathering information and independently answering inquiries.
Ability to exercise independent judgement and discretion.
Ability to plan and supervise the work of others, if applicable.
Ability to analyze and interpret policy and procedural guidelines.
Ability to resolve problems and questions independently.
Salary Range
$19.73 -$30.29/ Hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave