Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary:
Customer Service Support Representative, II (Fraud) are seasoned Customer Service/Support Representatives who utilize their extensive process knowledge to investigate and resolve disputed accounts with claims of fraud from consumers. The Specialist II, Customer Service Support (Fraud) reports directly to Supervisor, Customer Service Support (Fraud).
Roles & Responsibilities:
Use investigative and analytical skills to resolve consumer fraud disputes.
Research and verify accuracy of dispute documents, which may include contacting numerous sources to validate the information
Process dispute documents
Assist with identifying knowledge and process gaps to ensure first-rate Customer Service is provided
Seek to improve overall customer experience
Perform various administrative duties assigned by manager
Properly updates and documents all operating systems and Customer Service applications as appropriate
Skills & Qualifications:
0.5 to 1 year(s) of Fraud experience required
Proven proficiency in avoiding State, Federal, and Company Violations
Proven proficiency to process all Fraud Applications with high level of accuracy
Ability to identify process gaps and trends
Proven ability to work with management to assist with Reference Guide process updates
Demonstrates problem solving skills by analyzing account anomalies and proposing solutions
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
