Job Summary

Reporting to the Manager Business Services, the Consumer Care Associate Business Services Analyst will partner with our our teams such as Customer Quality, Brand Communications, Marketing, R&D, Legal, and the Microphysical Lab, and consumers/customers and outside agencies, to investigate, document, and resolve product concerns and inquiries communicated through customer platforms. The analyst will also work with external third-party call center partners to ensure quality interactions.

You Will:

• Partner with our teams and external agencies to address product concerns and inquiries.




• Work with third-party call center partners to ensure quality interactions.




• Develop, refine, and train processes for effective resolution of consumer and customer contacts via multiple platforms.




• Track and trend contacts and potential issues related to food safety and quality using Salesforce and Power BI reporting.




• Turn insights into actionable strategies.




• Handle conflict situations effectively.




• Champion of continuous improvement ideas regarding efficiencies and overall insights that may positively impact the business.




• Analyze metrics across multiple channels to recommend ways to optimize performance, identify problems and opportunity, and propose solutions.




• Project management and facilitation of new processes and tool functionality.




• Work across geographies and cultures.




• Practice influence and peer collaboration; gets work done through others.




• Escalation point of contact for internal and external partners.

You Have:

Skills Requirements

• Proficiency in using data to identify service opportunities with third-party partners.




• Strong experience in Salesforce and Power BI or similar tools.




• Ability to work independently and collaboratively.




• Conflict resolution skills.




• Strategic approach and critical thinking skills.

Position Qualifications

• Bachelor's degree in business related field and 2 or more years of experience required.




• Excellent communication skills, written and verbal.




• (Microsoft Office) including Word, Excel, PowerPoint and Outlook




• Domestic and International travel may be required.




• Work and perform in a fun, agile and fast paced business environment.




• Ability to work 3 days per week in our Omaha office: Tues, Weds & Thurs

#LI-MC1

#LI-Hybrid

#LI-Assocciate

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

• Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement


• Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan


• Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement


• Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

Conagra Brands is one ofNorth America'sleading branded food companies. We have a rich heritage of making great food, and a team that's passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye,Marie Callender's, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic, and emerging brands, including Angie's BOOMCHICKAPOP, Duke's, Earth Balance, Gardein, and Frontera.

We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visitwww.conagrabrands.com.

Conagra Brandsis an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.